Ritchie Bros.

Asset management and heavy equipment auctions

Client Services Administrator

Administrative SupportConfirmed live in the last 24 hours

Part-timeWinsford, UK$16.2k

About the Job

Requirements

Knowledge of popular Microsoft packages.
Ability to communicate clearly and effectively with customers.
Professional telephone manner.
Proficiency in Maths and English.
Ability to work independently and as part of a team.
Ability to manage and prioritize workloads.
Knowledge of motor vehicles is desirable.
Previous experience in the motor industry is desirable.
Reliability and punctuality.

Responsibilities

Handle customer and client telephone queries politely and professionally, meet client expectations, and apply data protection requirements on each call.
Action and respond to customer and client emails promptly and professionally.
Update user accounts and manage access to the partner portal.
Add manual and automated uplift instructions to the system.
Manage client queries received through the partner portal.
Process manual and automated clearance of salvage at clients’ request.
Handle incoming post, including vehicle documentation and keys.
Handle and respond to the issuing body of fines and penalty charge notices.
Assist customers with cherished plate retention and finance management.
Handle claims where required.
Liaise with the site team to coordinate the return of personal belongings.
Assist the auction team with issues that prevent vehicles from being listed for sale.
Perform general office duties, including scanning, database updates, and filing.
Arrange collection of customer vehicles and salvage on request.
Safeguard people and company property, follow health and safety procedures, and raise risks with the Health, Safety, Environment and Quality team.
Reduce energy consumption and promote sustainability.
Handle data safely in line with General Data Protection Regulation and data protection requirements.
Promote company brands, products, and services and maintain a customer-focused approach.
Follow company values, behaviours, policies, and procedures.
Develop relevant knowledge and skills through personal development and coaching.
Engage in communications and stay up to date with business changes and communications.
Support the company in other reasonable capacities and work flexibly when business needs require.
Support the creation and maintenance of processes and standard operating procedures.
Devote working time to business activity.
Work with relevant stakeholders and business areas to agree interdependencies and share knowledge and best practices.
Work in partnership with the People Team and keep human resources and people records up to date.

Client Services Administrator

Winsford (Onsite)

Part time / 24 hours per week

The purpose of the role is to carry out administrative tasks, assist with a range of queries and provide excellent service to our customers and clients alike.

Client Services Administration

Key Responsibilities

Handling telephone queries received from customers and clients in a polite and professional manner – ensure that the client expectations are met - ie ensuring that DPA is applied oevery call.
Actioning and responding to all customer and client emails promptly and professionally
Updating user accounts and managing access to our partner portal
Adding both manual and automated uplift instructions to the system
Managing client queries received via the partner portal
Processing both manual and automated clearance of salvage at the request of our clients
Dealing with incoming post, including vehicle documentation and keys
Handling and responding to the issuing body of fines and penalty charge notices
Assisting our customers with the retention of cherished plates & finance mangament
Claims handling where required
Liaising with our site team to coordinate the return of personal belongings
Assisting our Auction team with issues preventing vehicles being listed for sale
General office duties including scanning, database updates and filing
Arranging the collection of customer vehicles and salvage upon request

Other General Responsibilities (applicable to all employees within our business)

Safety first! Ensure safe keeping of all people and company property, adhere to all Health & Safety procedures and raise any risks to HSEQ Team
Do everything you can to reduce energy consumption and promote sustainability values
Respect our workplace environment and the environment around us
Ensure all data is handled safely to meet GDPR and Data Protection requirements at all times
Promote our brands, products & services at all opportunities and adopt an “all about the customer” approach
Behave in line with our company values, behaviours, policies & procedures
Develop relevant knowledge & skills through personal development & coaching
Engage in all communication & keep up to date with business change & communication
Support the company in any other reasonable capacity, willing to work flexibly if business needs
Support the creation and upkeep of any processes/Standard Operating Procedures (SOP’s)
Devote all working time to business activity only
Work together with relevant key stakeholders, liaise with relevant business areas to agree interdependencies, share knowledge, and best practice
These duties and responsibilities are indicative and not exhaustive. We may make changes from time to time to reflect the changing needs of our business
We may require you to carry out reasonable alternatives within the character of your post. We expect you to adopt a flexible approach to your role and will consult you about any significant changes
All employees to have job descriptions in place and reviewed at least annually as part of performance review
Work in partnership with the People Team and keep HR/people records up to date

Person Specification
Skills & Experience

Knowledge of popular Microsoft packages
Able to communicate with customers clearly and effectively
Professional phone manner

Knowledge Essential Desirable

Knowledge of motor vehicles
Previous experience in the motor industry

Qualifications/Certificates/Education

Proficient in Maths and English

Personal Qualities

Able to work off own initiative
Ability to work as part of a team
Be able to manage and prioritise workloads
Positive ‘Can Do’ Attitude
Reliable and punctual

Minimum Salary: 16224

Maximum Salary: 16224

About the Company

Ritchie Bros.

Asset management and heavy equipment auctions

Ritchie Bros. Auctioneers connects buyers and sellers of heavy machinery, trucks, and other assets through auctions and asset-management services. Its core products are live and online auctions plus disposition and asset-management solutions that help sellers convert surplus equipment into cash and help buyers find and bid on used equipment. The auction process works by listing assets for sale in catalogs and conducting bidding—historically unreserved auctions and now increasingly online platforms—so buyers can bid from anywhere and sellers can reach a global audience. The company differentiates itself with a long history of transparency and integrity, a global footprint across more than 20 countries, and a shift toward online auctions that expands access and efficiency for both sides of the market. The goal is to provide a trusted, scalable marketplace that maximizes recovery for asset owners while delivering broad, convenient access to buyers worldwide.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Westchester, IL
Founded: 1958

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