Ability to manage multiple implementation projects simultaneously.
Proven ability to influence others and lead customer engagements.
Desire to lead and enforce project tasks.
Excellent communication and presentation skills.
Ability to multitask, prioritize, and manage time effectively.
Strong communication skills, including the ability to work with all levels of an organization.
Proven ability to solve problems.
Strong familiarity with software tools, methodologies, and best practices in Customer Success and Project Management.
Experience seeing projects through the full life cycle.
Strong interpersonal skills and resourcefulness.
Proven ability to complete projects according to outlined scope, budget, and timeline.
Ability to manage multiple customers’ projects simultaneously.
Flexible hours, including calls and remote meetings early mornings and/or late evenings.
Willingness to travel.
Ability to remain in a stationary position, often standing or sitting for prolonged periods.
Ability to communicate with others to exchange information.
Ability to perform repetitive motions that may involve the wrists, hands, and/or fingers.
Average hearing and visual acuity.
Ability to use a phone and computer.
Responsibilities
Lead, manage, and assist with solution adoption projects, ensuring timely delivery aligned with customer success and adoption plans.
Collaborate with customers to understand their objectives and define detailed onboarding plans that drive early value realization.
Assist customers in identifying and mitigating software adoption barriers, including technical issues, communication issues, and cultural differences.
Partner and communicate effectively with the Customer Success Manager to keep projects aligned with customer goals.
Learn new releases and product functionality in preparation for upcoming onboarding and adoption projects.
Execute pre-sale pilot projects.
Provide demonstrations of the solution.
Lead calls, coordinate project tasks, establish and manage timelines, and maintain the project plan.
Hold project resources accountable for completing tasks and meeting established timelines.
Manage internal resources, including subject matter experts, and external resources, including customer subject matter experts and champions, throughout projects.
Monitor progress and adjust as needed.
Provide consistent project updates to stakeholders about strategy, adjustments, and progress.
Use industry best practices, techniques, and standards throughout project execution.
Measure project performance to identify areas for improvement.
At Eagle Point Software, we empower leaders in architecture, engineering, construction, product design, and manufacturing to transform their businesses by implementing learning and development best practices. We aim to help organizations create positive learning experiences to increase efficiencies and support employee growth.
We help clients unlock their teams’ potential with the knowledge to do their jobs better.
We prioritize the success of our clients and go above and beyond to ensure they have the power to create a differentiating factor that sets them apart. That power is an upskilled, knowledgeable workforce.
Job Description
The primary role of the Solution Adoption Partner is to manage and oversee strategic customer projects, ensuring customers achieve their goals through the effective adoption of our solutions and product offerings.
Responsibilities
Lead, manage, and assist with solution adoption projects, ensuring timely delivery aligned with customer success and adoption plans
Collaborate with customers to understand their objectives and define detailed onboarding plans that drive early value realization
Assist customers in the identification and mitigation of software adoption barriers including but not limited to technical issues, communication issues, and cultural differences
Partner and communicate effectively with the Customer Success Manager to keep the project aligned with customer goals
Learn new releases and product functionality in preparation for the next onboarding and adoption projects
Execute pre-sale pilot projects
Provide demonstrations of the solution
Lead calls, coordinate project tasks, establish and manage timelines and maintain project plan
Hold all project resources accountable to the completion of tasks and meeting the timeline established
Manage the internal resources (SMEs) and external resources (customer SMEs and champions) throughout the project
Motivate and hold all project resources, including those within the client, accountable to the completion of tasks and meeting the timeline established
Monitor progress and adjust as needed
Provide project updates on a consistent basis to various stakeholders about strategy, adjustments and progress
Utilize industry best practices, techniques, and standards throughout entire project execution
Measure project performance to identify areas for improvement
Requirements
Bachelor’s degree or equivalent
Ability to manage multiple implementation projects simultaneously
Proven ability to influence others and lead customer engagements
Desire to lead and enforce project tasks
Excellent communication and presentation skills
Ability to multi-task, prioritize and manage time effectively
Strong communication skills including the ability to work with all levels of an organization
Proven ability to solve problems
Strong familiarity with software tools, methodologies, and best practices in Customer Success and in Project Management
Experience seeing projects through the full life cycle
Strong interpersonal skills and extremely resourceful
Proven ability to complete projects according to outlined scope, budget, and timeline
Ability to manage multiple customers’ projects simultaneously
Flexible Hours –expect calls and remote meetings early mornings and/or late evenings
Travel
Physical Requirements
Remaining in a stationary position, often standing or sitting for prolonged periods
Communicating with others to exchange information
Repeating motions that may include the wrists, hands and/or fingers