Clienteling Manager

Based in ION, you will animate the in-store client development strategy, collaborate on the client relations priorities, and be the client experience bridge between store and Blue Box Café. The role will also lead all bespoke client-related events and activations in store and Blue Box Café. 

Client Development

• Enhance and support store engagement metrics (e.g., repurchase rate) and adoption of clienteling tools.

• Champion high-quality data capture from both Blue Box Café and retail touchpoints to inform personalized outreach.

• Coach retail teams on cross-selling opportunities and client connection best practices.

Client Relations

• Cultivate and grow in-store relationships with VIC clients, building new client acquisition strategies to expand the high-value client base.

• Develop and evolve a personalized outreach and appointment strategy for VIC clients, with the Flagship and Blue Box Café as a focal point for client planning.

• Partner with Team Managers and PCC team to craft individual VIC client journeys.

• Grow VIC client loyalty and sales by creating an integrated client journey with the Blue Box Café.

Client Experience

• Design initiatives and strategies to bridge a holistic Blue Box Café and retail experience for brand engagement.

• Create unique and memorable client experiences within Blue Box Café and across the store to enhance brand desirability and drive sales.

• Collaborate with teams to deliver in-store and Blue Box Café activations that elevate client experience.

• Partner with Blue Box Café and retail teams to ensure consistent luxury service standards across both environments.

• Proven experience in client relations, private client management, or luxury activations — ideally within the fine jewelry area.

• Deep understanding of the HNWI client landscape in Singapore.

• Exceptional organizational skills, with the ability to manage stakeholders simultaneously.

• A natural host: warm, composed under pressure, and fluent in the art of luxury hospitality.

• Cultural fluency across the Singapore markets.

• Fluent in English; additional languages a distinct advantage.

• A role at the heart of one of the world's most iconic luxury Maisons.

• Cross-functional exposure across markets, functions, and the LVMH ecosystem.

• A culture built on thoughtfulness, creativity, and genuine care for people.

• Meaningful opportunities to shape your own career trajectory within Tiffany and LVMH.

To apply: Our HR team will be in touch to share Tiffany's values and culture. Shortlisted candidates will meet with the ION leadership team, Managing Director and Regional leadership team.