E

Ensemble Health Partners

End-to-end revenue cycle management for hospitals

Associate Specialist - Patient Access

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Part-timeTulsa, OK, USA

About the Job

Requirements

  • The position requires 1 to 3 years of experience.
  • The associate must be inquisitive and demonstrate openness to innovation, including artificial intelligence, to explore better processes and improve patient and client experiences.
  • An associate degree or equivalent experience is required.

Responsibilities

  • Assign accurate medical record numbers, complete medical necessity or compliance checks, provide patient instructions, collect insurance information, receive and process physician orders using an overlay tool, and provide customer service measured by Press Ganey.
  • Serve as the department's SMART and operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
  • Use quality auditing and reporting systems to ensure accounts are corrected, including accounts for other employees, departments, and facilities.
  • Develop training materials and programs for new department hires and provide continuing education to associates in all areas of the revenue cycle.
  • Develop staff schedules within the patient access department.
  • Provide on-call support and guidance after hours and work unscheduled times as needed to cover staffing issues.
  • Collect point-of-service payments in emergency, outpatient, and inpatient settings, including collecting past-due balances and offering payment plan options; meet assigned point-of-service goals.
  • Audit accounts, ensure forms are completed accurately and on time to meet audit standards, and provide statistical data to patient access leadership.
  • Explain general consent for treatment forms to patients, guarantors, or legal guardians and obtain necessary signatures and witness names.
  • Explain and distribute patient education documents, including Important Message from Medicare, observation forms, consent forms, and forms implemented for future services.
  • Review eligibility responses in the insurance verification system, select applicable insurance plan codes, and enter benefit data to support point-of-service collections and billing processes and a clean claim rate.
  • Pre-register patient accounts before visits, including making inbound and outbound calls to obtain demographic, insurance, and other patient information.
  • Screen medical necessity using Advanced Beneficiary Notice software to inform Medicare patients of possible nonpayment for tests and distribute the notice as appropriate.
  • Distribute and document other designated forms and pamphlets.
  • Perform other job-related duties as required by the supervisor, subject to reasonable accommodation.

Desired Qualifications

  • Understanding of the revenue cycle, including admission, billing, payments, and denials.
  • Comprehensive knowledge of patient insurance processes for obtaining authorizations and verifying benefits.
  • Knowledge of health insurance requirements and medical terminology, Current Procedural Terminology, or procedure codes.

About the Company

Ensemble Health Partners

End-to-end revenue cycle management for hospitals

Ensemble Health Partners provides end-to-end revenue cycle management for hospitals and health systems. It handles the entire process from patient intake to final payment, with teams and technology embedded into the provider's operations and a revenue model tied to performance improvements. The company uses its proprietary EIQ platform (analytics, AI, and workflow automation) to optimize revenue cycle processes, reduce insurance denials, and speed cash collection, managing more than $39 billion in net patient revenue. Its approach differentiates it by being a true managed-services partner with full accountability for financial outcomes and a track record of meeting initial client goals. The overarching goal is to improve healthcare providers’ financial performance so they can focus on patient care.

Company size
5,001-10,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Cincinnati, OH
Founded
2014

Recently Posted Jobs

Explore more opportunities at Ensemble Health Partners

See more jobs