Facilities Manager
ABM UK
Facilities Manager
ABM UK
Cleans and maintains UK workplaces and airports
ABM UK · Wembley, United Kingdom · Full-time · Posted 2026-11-09
Salary: GBP 60,000–65,000
Workplace: on_site
Department: B&I - London (Lee Fitzgerlad)
JOB TITLE: Facilities Manager (Retail - Soft & Hard Services)
LOCATION: London Designer Outlet, HA9 0FD
HOURS: Monday - Friday 40 hours (Flexible for the needs of the business)
Salary: £60,000 - £65000 per annum
ROLE OVERVIEW AND PURPOSE
The Facilities Manager will lead the safe, compliant, efficient and commercially effective delivery of integrated facilities management services at London Designer Outlet, Wembley Park. The role has responsibility for both soft & hard services, with four direct reports, and will ensure the site delivers an excellent experience for the client, retailers, visitors and wider stakeholders.
Working as a key member of the site leadership team, the Facilities Manager will provide visible operational leadership across maintenance, cleaning, security, guest services and related service partners. The role will maintain high standards of presentation and compliance, strengthen business continuity and emergency preparedness, and drive a collaborative, accountable and continuously improving culture.
The successful candidate must have a strong soft services background, with a degree of hard services experience, ideally within the retail environment.
KEY RESPONSIBILITIES
Operational leadership: Lead day-to-day hard and soft facilities services across the destination, ensuring safe, reliable and efficient delivery against contractual, statutory and client requirements.
Service delivery and assets: Oversee planned and reactive maintenance, building systems, plant, equipment, cleaning, security, housekeeping and guest services. Monitor CAFM or equivalent systems, contractor performance and service continuity.
People leadership: Lead, coach and develop four direct reports and their wider teams. Set clear expectations, manage performance and attendance, plan resources and rotas, support succession, and ensure colleagues are trained and competent.
Financial and commercial management: Own operational budgets and contribute to forecasting, P&L performance and annual planning. Review quotations, variations and capital requests; monitor expenditure; identify value opportunities; and ensure procurement and approval controls are followed.
Safety, compliance and resilience: Maintain robust arrangements for statutory compliance, risk assessments, method statements, permits to work, contractor control, fire safety, environmental requirements and safe systems of work. Lead incident investigations, emergency response, business continuity and follow-up actions.
Client and stakeholder management: Act as a principal operational contact for the client and build effective relationships with landlord representatives, retailers, contractors, suppliers, emergency services, local authorities and Wembley Park stakeholders.
Performance and customer experience: Use audits, KPIs, SLAs, feedback and reporting to maintain high standards of cleanliness, safety, presentation and service. Resolve issues promptly, communicate risks clearly and deliver practical continuous improvement.
Significant experience managing integrated facilities operations in a complex retail, commercial property, shopping centre, mixed-use or comparable environment.
Demonstrable leadership across both hard and soft services, including maintenance, cleaning, security and customer-facing operations.
Strong budget, forecasting, P&L, procurement and contractor management experience.
Good knowledge of health and safety, statutory compliance, fire safety, permit-to-work systems, risk management and business continuity.
Proven ability to lead, coach and develop managers and operational teams, with a strong focus on accountability, engagement and inclusion.
Excellent client, stakeholder and communication skills, including the ability to produce clear reports, presentations and performance updates.
Good Microsoft 365 and operational systems experience, including CAFM or an equivalent platform.
Ability to support out-of-hours issues, emergency response and major incident management when required.
Desirable: IWFM, IOSH, NEBOSH, ILM, project management or equivalent qualifications; experience of lifecycle planning, service transitions, capital projects or high-profile destination environments
Store discounts, Employee discount
We’re proud to offer a great range of benefits including:
Access to Lifeworks, our innovative employee app where you can find:
Perks: discounts, gift cards, cashback, and exclusive offers
For more information about ABM’s benefits, visit our careers page
ABOUT US
ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we’re proud to service icon sites across the country with more than 10,000 team members. For more information, visit www.abm.co.uk.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
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ABM UK cleans, maintains and secures buildings across the UK and Ireland, including offices, hospitals, data centers, airports and rail stations. Its accessible travel teams guide disabled passengers through airports, while its bus services move passengers and crews around transport hubs. Clients pay under service contracts for on-site operations and engineering work on heating, cooling, electrical systems and electric vehicle chargers. Sensors help teams track building conditions, and the ABM Connect platform combines operating data with service reports for clients. Its UK business dates to 1987 and is headquartered at London Heathrow Airport in Hounslow, as part of US-based ABM Industries.
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