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Full-Time

IT Engineer

Posted on 6/27/2024

Cision

Cision

1,001-5,000 employees

PR distribution, media monitoring software platform

Data & Analytics

Junior, Mid

Brighton, UK

Category
IT Project Management
IT Support
IT & Security
Required Skills
JIRA
Customer Service
Requirements
  • 2+ years of experience in Microsoft Windows, Apple, network troubleshooting & web-based application support
  • 2+ years of experience in providing deskside and remote support
  • Knowledge of ITIL methodologies is preferred but not necessary
  • Strong experience and understanding of Office365 & SharePoint
  • Strong experience in Windows and Apple deployment technologies
  • Experience in working with Jira Service Manager preferred but not necessary
  • Strong remote end user support experience
  • Experience in working with Okta or similar SSO technologies preferred but not necessary
  • Bachelor’s degree in computer science or related field preferred
Responsibilities
  • Provide a high level of customer service & end-user support
  • Provide remote and desktop support across the globe
  • Provide VIP\Executive level support
  • Utilize our ITSM platform to categorize, prioritize, and escalate issues as necessary
  • Take ownership of issue\request through resolution or escalation
  • Analyze hardware and software problems, and troubleshoot per approved procedures
  • Participate in project-related activities in varying capacities
  • Perform hardware and software setup, configuration, and testing per current standards and approved procedures
  • Help create and maintain system support documentation
  • Help with procurement and management of hardware and software licenses

Cision provides a PR software platform and marketing solutions, leveraging technologies such as PR distribution, media monitoring, and social media listening to enable professionals to distribute, monitor, and analyze media content. These technologies empower users to understand, influence, and amplify their stories in today's data-driven world.

Company Stage

Pre-seed

Total Funding

$1.9B

Headquarters

Chicago, Illinois

Founded

1866

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-4%

2 year growth

-1%
INACTIVE