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Full-Time

Product Manager

Experienced

Confirmed live in the last 24 hours

Assembled

Assembled

51-200 employees

Optimizes workforce management for customer support

Data & Analytics
Consulting
Enterprise Software

Compensation Overview

$160k - $245kAnnually

+ Stock Options

Senior, Expert

San Francisco, CA, USA

Category
Product Management
Product Strategy
Product
Required Skills
Communications
SQL
Tableau
Data Analysis
Requirements
  • Minimum of 5 years of product management experience in fast-growing tech environments (Enterprise SaaS experience preferred)
  • Collaborative leadership, with a track record of building strong partnerships, trust, and respect across functions and making the people around you more effective
  • You've led and shipped complex, impactful products (preferably enterprise SaaS)
  • Strong written and verbal communication skills: this is a rigorous writing culture that welcomes discussion and feedback
  • Strategic thinker who can align short-term execution with long-term goals and effectively connect those dots for others
  • Customer orientation, with a passion for translating business problems into product solutions
  • Analytical mindset and familiarity with data analysis tools like SQL, Looker, Tableau
  • Technical fluency to drill into complex design and implementation challenges
  • Strong mentorship mindset to help cultivate the Product Management team and function
Responsibilities
  • Work with prospects and customers to deeply understand problems and needs. Conduct research and interviews, partner across functions, and analyze feedback and usage data.
  • Collaborate with engineering and design teams to design and deliver impactful solutions. Provide clear requirements and direction, prioritize key features, and remove blockers. Our team is highly collaborative and individual engineers and designers wear a lot of hats. Expect and empower rigorous discussion and debate.
  • Evangelize the product vision and roadmap to internal and external stakeholders. Share the "why" behind key decisions and rally teams around the product strategy.
  • Foster a culture of experimentation and iteration. Design ways to test and validate new features or strategies, measuring impact & adoption and incorporating learnings.
  • Drive product performance and key metrics. Report on insights to leadership and cross-functional teams and craft strategies to drive adoption and value.
  • Champion high product quality. We hold a high bar for usability, visual design, as well as relevance to complex user workflows.
  • Foster a fast-paced, growth-mindset, empathetic culture. The needs of our customers are changing quickly as companies grow (or shrink) and navigate new ways of working. At the same time, our company has more than doubled the number of customers in the past year. The ability to thrive in ambiguity and change and help us proactively shape the function and culture is critical.

Assembled offers a platform that enhances workforce management for customer support teams through advanced scheduling, real-time monitoring, and data analytics. The platform uses artificial intelligence and automation to track agent adherence to schedules and provide real-time performance data, helping businesses maintain high service uptime. Unlike its competitors, Assembled focuses specifically on the customer support sector, aiming to reduce operational costs and improve agent productivity. The company's goal is to ensure that support teams are effectively managed to enhance overall customer satisfaction.

Company Stage

Series B

Total Funding

$70.7M

Headquarters

San Francisco, California

Founded

2018

Growth & Insights
Headcount

6 month growth

0%

1 year growth

7%

2 year growth

32%
Simplify Jobs

Simplify's Take

What believers are saying

  • The recent $51M Series B funding round led by New Enterprise Associates positions Assembled for significant product development and market expansion.
  • Assembled's focus on reducing operational costs and improving agent productivity can lead to higher customer satisfaction and retention rates.
  • The company's AI-driven approach to workforce management offers a cutting-edge solution that can attract tech-savvy clients looking for innovative ways to optimize their support operations.

What critics are saying

  • The competitive landscape in workforce management and customer support is crowded, requiring Assembled to continuously innovate to maintain its edge.
  • Dependence on a subscription-based model means that customer churn could significantly impact revenue and growth.

What makes Assembled unique

  • Assembled leverages AI and automation specifically for customer support workforce management, unlike broader WFM solutions that may not cater to the unique needs of support teams.
  • The platform's real-time monitoring and adherence reports provide actionable insights that are crucial for maintaining high service uptime, setting it apart from competitors.
  • Assembled's subscription-based model ensures continuous revenue, allowing for ongoing product enhancements and superior customer support.

Benefits

Competitive compensation and equity package

Insurance coverage

401(k)

CSA Credit

Stipend for use at any Assembled customer

Professional development stipend

Wellness stipend