Full-Time

Product Manager

Experienced

Confirmed live in the last 24 hours

Assembled

Assembled

51-200 employees

Cloud-based omnichannel support operations platform

Data & Analytics

Senior

San Francisco, CA, USA

Required Skills
Communications
SQL
Tableau
Data Analysis
Requirements
  • Minimum of 5 years of product management experience in fast-growing tech environments (Enterprise SaaS experience preferred)
  • Collaborative leadership, with a track record of building strong partnerships, trust, and respect across functions and making the people around you more effective
  • Experience leading and shipping complex, impactful products (preferably enterprise SaaS)
  • Strong written and verbal communication skills
  • Strategic thinker with the ability to align short-term execution with long-term goals
  • Customer orientation and passion for translating business problems into product solutions
  • Analytical mindset and familiarity with data analysis tools like SQL, Looker, Tableau
  • Technical fluency to address complex design and implementation challenges
  • Strong mentorship mindset to cultivate the Product Management team and function
Responsibilities
  • Set winning strategy, drive direction, and multiply the impact of the product or initiatives you lead
  • Work with prospects and customers to deeply understand problems and needs, conduct research and interviews, partner across functions, and analyze feedback and usage data
  • Collaborate with engineering and design teams to design and deliver impactful solutions, provide clear requirements and direction, prioritize key features, and remove blockers
  • Evangelize the product vision and roadmap to internal and external stakeholders, share the 'why' behind key decisions, and rally teams around the product strategy
  • Foster a culture of experimentation and iteration, design ways to test and validate new features or strategies, measure impact & adoption, and incorporate learnings
  • Drive product performance and key metrics, report on insights to leadership and cross-functional teams, and craft strategies to drive adoption and value
  • Champion high product quality, uphold a high bar for usability, visual design, and relevance to complex user workflows
  • Foster a fast-paced, growth-mindset, empathetic culture, thrive in ambiguity and change, and proactively shape the function and culture

Assembled offers a cloud-based, omnichannel Support Ops platform that enables workforce and vendor management, real-time performance monitoring, and data-driven decision-making for exceptional customer experiences. The platform leverages open APIs, integrations with key tools, and configurable forecasting models to optimize support operations for modern organizations.

Company Stage

Series B

Total Funding

$70.7M

Headquarters

San Francisco, California

Founded

2018

Growth & Insights
Headcount

6 month growth

5%

1 year growth

24%

2 year growth

50%

Benefits

Competitive compensation and equity package

Insurance coverage

401(k)

CSA Credit

Stipend for use at any Assembled customer

Professional development stipend

Wellness stipend