Customer Service Representative

Job Description

Overview:

You got game? You got spring in your step? You want the best job in the world? And a schedule that works with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, you've found the right place!Duties & Responsibilities:


We are looking for Customer Service Representatives with pep, personality and people skills. Customer Service Representatives are responsible for greeting customers, answering phones, providing world-class customer service and executing fast and accurate pizza making skills.

Your job responsibilities would include (but are not limited to):



•Greeting customers and taking orders with a smile (yes, you even have to smile when you answer the phone)!
•Operating the cash register and collecting payment from customers.
•Making fast, accurate and consistent products while complying with all portion sizes, recipes and baking procedures.
•Maintaining cleanliness of the restaurant from the first thing the customer sees all the way to the back of the store.
•Maintain a professional appearance at all times in compliance within the Domino's Pizza Grooming Standards.
•Other duties as assigned.

What are we looking for?

The good news is we can teach you how to answer the phone and make a perfect pizza. But here are a few skills you should have to be a successful Customer Service Representative:
•Happy customers keep us in business. You've to be a fun and friendly person, who is comfortable talking to strangers.
•The team is what makes working in our store fun. You have to be a team player who is on time every day with a great attitude!
•Our stores are open 365 days a week. Yes, that's right even on the weekends and the holidays; that's when we are busiest! While you're schedule is pretty flexible, you have to be willing to work when the team needs you the most.
•You have to be at least 16 years old.
We're growing so fast, it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's just your hobby, main-gig, or supplemental job, drop us a line. We are sure to have just the thing for you!

Qualifications

Additional Information

Work Conditions EXPOSURE TO

Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.


In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.


Sudden changes in temperature in work area and while outside.


Fumes from food odors.


Exposure to cornmeal dust.


Cramped quarters including walk-in cooler.


Hot surfaces/tools from oven up to 500 degrees or higher.


Sharp edges and moving mechanical parts.


Varying and sometimes adverse weather conditions when delivering product, driving and couponing.

 SENSING

Talking and hearing on telephone. Near and mid-range vision for most in-store tasks.


Depth perception.


Ability to differentiate between hot and cold surfaces.


Far vision and night vision for driving.

 TEMPERAMENTS 

The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.

PHYSICAL REQUIREMENTS, including, but not limited to the following:

Standing


Most tasks are performed from a standing position. Walking surfaces include ceramic tile bricks with linoleum in some food process areas. Height of work surfaces is between 36 and 48.


Walking for short distances for short durations


Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location.


Sitting:


Paperwork is normally completed in an office at a desk or table


Lifting:


Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.


Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.


Cases are usually lifted from floor and stacked onto shelves up to 72 high.


Carrying:


Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.


Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.


Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.


During delivery, carry pizzas and beverages while performing walking and climbing duties.


Pushing:


To move trays which are placed on dollies.


A stack of trays on a dolly is approximately 24 - 30 and requires a force of up to 7.5 pounds to push.


Trays may also be pulled.


Climbing:

 

Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.

During delivery of product, navigation of five or more flights of stairs may be required.