Group Product Manager: Surveillance

Your role:

Global Relay requires a product management leader to drive significant new capabilities for our e-Comms Surveillance product portfolio. The Group Product Manager (GPM) assumes product ownership of several critical experiences and is responsible for managing and evangelizing their product strategy, driving product innovation and excellence within their teams, working with clients and internal business stakeholders to discover, define and develop differentiating customer led products and capabilities.

This role will focus largely on expanding our e-Comms Surveillance product offering; enabling capabilities for compliance teams by unlocking the power of AI and machine learning models. A highly visible role, requiring a seasoned product leader, your success will be determined by your ability to work across a matrix environment, to deine and deliver impactful and value adding capabilities to our enterprise clients.

GPM's are also responsible for leading a number of Technical Product Managers (TPM's), defining the strategic roadmap and representing this to the business. GPM's set the direction for the team and ensure that a culture of personal growth, safety and respect persists.

Your responsibilities:

• Take responsibility for understanding how your product group fits within the wider product line to ensure business value and customer needs are delivered.
• Define the product vision, outcomes and roadmap for their product group in line with the organizational strategy and big-bets.
• Work with your partners within data science, design, engineering, sales, marketing and customer success to discover, define and develop best in class AI enabled product features and experiences.
• Understand and apply new trends and competitive best practices into their product roadmap and requirements to drive market differentiation.
• Communicate the business and customer value of your product roadmap, building consensus across multiple departments.
• Responsible for the full-cycle management of their product group; including assessing the market, creating product strategy, vision and roadmap, planning releases and ensuring successful launch.
• Develop appropriate tracking and reporting to analyze product performance post launch to evaluate future development opportunities.
• Facilitate collaboration and alignment between cross-functional teams including other product teams, sales, marketing, customer success, design and engineering.
• Collaborate effectively with Architects, and Engineering to break work down into small increments that can be released to market.
• Coordinate  and drive as required the resolution of cross-product and business dependencies to ensure the successful launch of your product.
• Manage the product lifecycle, including successful launches and end-of-life activities
• Where needed, be able to document / define models, workflow diagrams, epics, user stories, acceptance criteria, and other suitable artefacts.
• Support marketing, sales, and support through leading the development of go-to-marketing strategies and the maintenance of various technical marketing collateral.
• Proactively lead your product team, promoting an inclusive and supportive culture, mentoring and supporting your team in their development.

About you:

• 5+ years of demonstrable senior product management experience leading teams ideally for a SaaS, enterprise software or compliance technology company.
• 8+ years of product management experience, with direct responsibility for delivering customer facing features from scratch, underpinned by micro services and AI machine learning.
• Able to effectively interface with customers and communicate effectively with senior stakeholders at all levels of an organization.
• Experienced working with cross-functional teams that include product, engineering, design, sales, and commerical staff.
• Strong product discovery capabilities, demonstrating experience in soliciting customer needs, business analysis, workflow design, domain modelling, use case modelling, and documentation.
• Strong collaboration and problem-solving skills along with excellent verbal and written communication skills.
• Experience working in a Lean/Agile development environment. Strong technical background and evidence of working within a regulated environment is desired.
• Passionate about developing people, mentoring and coaching to support personal growth, encouraging diversity of thought.