Full-Time
Senior AI Engineer
dunnhumby
1,001-5,000 employees
Global customer data science and insights
No salary listed
Gurugram, Haryana, India
In Person
Bachelor's, Master's
 AI & Machine Learning (1) |
|---|
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- A Bachelor's or Master's degree in Computer Science, AI, Engineering, or a related field is required.
- At least 8 years of software engineering experience, including at least 3 years building production AI/ML applications, is required.
- Strong grounding in distributed systems, cloud-native architecture, and microservices is required.
- A track record of delivering enterprise-grade AI solutions from proof of concept to production is required.
- Expert proficiency in Python, plus TypeScript/JavaScript, SQL, asynchronous programming, REST, gRPC, and design patterns, is required.
- Knowledge of LLMs, prompt engineering, embeddings, retrieval-augmented generation, hybrid search, agentic AI, tool and function calling, MCP, A2A, model training and fine-tuning, hyperparameter optimization, GPU optimization, and quantization is required.
- Experience with AI frameworks including LangChain, LangGraph, Google ADK, OpenAI Agents SDK, CrewAI, AutoGen, LlamaIndex, Semantic Kernel, DSPy, and Pydantic AI is required.
- Experience with Google Vertex AI, Azure AI Foundry, Azure OpenAI, and Model Garden is required.
- Experience with PyTorch, TensorFlow, Hugging Face, MLflow, Kubeflow, model registries, experiment tracking, and continuous training is required.
- Experience with agent observability and evaluation tools including LangSmith, Langfuse, Arize Phoenix, OpenTelemetry, Grafana, and New Relic is required.
- Experience with vector databases and search systems including Pinecone, Weaviate, Milvus, pgvector, Vertex AI Vector Search, and Azure AI Search is required.
- Experience with Docker, Kubernetes, Terraform, ArgoCD, GitHub Actions or Azure DevOps, continuous integration and continuous delivery, and infrastructure as code is required.
- Experience with Temporal, Argo Workflows, event-driven architecture, and message queues is required.
- Build reusable, scalable AI services for prompt orchestration, model routing, embeddings, structured generation, and tool calling.
- Develop configurable multi-provider AI runtimes and secure cloud-native microservices.
- Design multi-agent and autonomous systems with reasoning, planning, memory, and tool execution.
- Build graph-based, long-running workflows with human-in-the-loop checkpoints using MCP and A2A.
- Build enterprise-grade retrieval-augmented generation pipelines covering ingestion, chunking, embeddings, hybrid search, reranking, citations, and retrieval-quality evaluation.
- Train, fine-tune, and evaluate machine learning and deep learning models using LoRA, QLoRA, and PEFT.
- Build training pipelines, conduct experimentation and hyperparameter optimization, and productionize models with data science partners.
- Deploy, monitor, and continuously improve agents and models in production, including experiment tracking, model registries, versioning and rollback, drift and cost monitoring, continuous integration and continuous delivery, and canary or blue-green deployments.
- Implement guardrails for hallucination, prompt injection, and personally identifiable information, and establish evaluation, monitoring, and responsible-AI compliance practices.
- Build and deploy cloud-native AI services using Docker, Kubernetes, and Terraform on Google Cloud Platform and Azure, with autoscaling, observability, and distributed tracing.
- Own services from build through production support.
- Build responsive React-based interfaces for chat, copilots, prompt playgrounds, and agent and evaluation dashboards, integrated through REST, server-sent events, and WebSockets.
- Write clean, tested code and drive architecture reviews and code reviews.
- Mentor engineers.
Dunnhumby helps retailers and consumer brands improve customer experiences through data science, offering services like media solutions, customer insights, and personalized marketing, plus Dunnhumby Ventures. It analyzes shopper data from browsers and internet devices using unique identifiers (without directly storing personal information) to derive actionable insights that inform targeted campaigns and personalized programs. The company stands out by combining retail-focused data science with a broad services suite and an active venture fund to stay ahead in retail technology. Its goal is to empower retailers and brands to deliver better, data-informed customer experiences that drive sales and engagement.
Company Size
1,001-5,000
Company Stage
Acquired
Total Funding
N/A
Headquarters
London, United Kingdom
Founded
1989
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Simplify's Take
What believers are saying
- Jamie Samaha started July 20, 2026, bringing commerce media and loyalty execution.
- Campaign crowned Tesco Media Retail Media winner in May 2026, validating monetization.
- Kevel and Osmos partnerships accelerate omnichannel retail media deployment and faster retailer launches.
What critics are saying
- Tesco controls the crown jewel; strategy shifts can throttle dunnhumby's revenue engine.
- Alliance pilots still need retailer adoption; fragmentation can stall multi-retailer scale by 2027.
- Amazon, Criteo, and retail consortia pressure margins, talent, and eventual platform relevance.
What makes dunnhumby unique
- Tesco-owned customer data science spans 400 million households and 35 years of retail data.
- June 19, 2026 network alliance pilots include Tesco, B&Q, John Lewis, and Waitrose.
- Retail:Vision and SPARK Matrix leadership position dunnhumby as retail media infrastructure.
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Benefits
Flexible Work Hours
Unlimited Paid Time Off
Remote Work Options
Company News
Former Reward, Prezzee and Mastercard executive Jamie Samaha takes on CEO role at dunnhumby. dunnhumby, a customer data science specialist owned by Tesco, reports that Jamie Samaha has been appointed Chief Executive Officer (CEO), effective from 20th July. He succeeds Josh Bottomley, who has decided to step down after three years. Ken Murphy, Tesco Group CEO, says: "Josh has played a pivotal role in growing dunnhumby during a period of rapid technological change, as the intelligence layer connecting retailers, brands and consumers. He has strengthened partnerships and expanded our impact worldwide, grown Tesco Media into an award winning media business and laid the foundations for long-term, scalable technology innovation. Josh leaves the business well positioned for the future and I'd like to thank him for his significant contribution. Bottomley says: "I've hugely valued my time at dunnhumby and am immensely proud of what the team has achieved over the past three years in creating value for leading retail and brand partners globally. We've built strong foundations for the future, and as the business enters its next phase of growth, I look forward to seeing dunnhumby go from strength to strength." Samaha joins dunnhumby from Reward, a company focused on commerce media, customer engagement, and data insights, where he served as CEO. Prior to that, he led Australian FinTech business, Prezzee, to scale in the UK and US and also built a career at Mastercard as Executive VP of Consumer Engagement Services. Murphy says: "We are delighted to welcome Jamie as the new CEO of dunnhumby. His strong track record of commercial execution combined with his experience at the intersection of data, loyalty, media and customer engagement makes him ideally placed to build on the progress of recent years and scale dunnhumby's impact for retailers and brands globally." Samaha says: "dunnhumby has an exceptional heritage, outstanding talent and deep partnerships with many of the world's leading retailers and brands. Retail and consumer markets are evolving rapidly, and few companies are better placed than dunnhumby to help clients navigate that change and unlock growth. I'm excited to join the team and build on the strong momentum as we shape the next chapter of dunnhumby's growth together." 2026 RTIH Innovation Awards The awards are now open for entries and celebrate global retail technology innovation in a fast moving omnichannel world. Our winners will be revealed at the 2026 RTIH Innovation Awards Ceremony, taking place at The HAC in Central London on Wednesday, 4th November. Our 2025 hall of fame entrants were revealed during a sold out event which took place at The HAC on 16th October and consisted of a drinks reception, three course meal, and awards ceremony presided over by award winning comedian, actress and writer Tiff Stevenson. In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: "This is the awards' fifth year as a physical event. We started off with just 30 people at the South Place Hotel not far from here, then moved to London Bridge Hotel, then The Barbican, and last year RIBA's HQ in the West End." "But I'm conscious of the fact that, to quote the legend that is Taylor Swift, You're only as hot as your last hit, baby. So, this year we've moved to our biggest venue yet, and also pulled in our largest number of entries to date and broken attendance records." He added: "This year's submissions have without doubt been our best yet. To quote one of the judges: The examples of innovative developments across both traditional and digital retail spaces were truly remarkable." Congratulations to our winners, and a big thank you to our sponsors, judging panel, the legend that is Tiff Stevenson, and all those who attended our 2025 gathering. Editor and Founder of Retail Technology Innovation Hub
dunnhumby celebrates Tesco Media success at Campaign's Media Company of the Year Awards 2026. London, UK, 5 May 2026 | dunnhumby today celebrates the success of its Tesco Media business, which has won the Retail Media category at Campaign's Media Company of the Year Awards 2026. The awards celebrate the UK's most pioneering media owners, publishers and vendors, recognising organisations that are redefining how brands connect with audiences. Industry recognition for retail media progress. Judges described Tesco Media as "a standout retail media business with exceptional scale and clear momentum", pointing to its innovation in data-driven advertising and omnichannel shopper engagement. They highlighted the role of advanced analytics, new in-store formats and brand partnerships, and noted that Tesco Media's continued evolution is "setting a benchmark for the sector". This recognition builds on recent momentum, including multiple wins at the 2025 Media Week Awards and Retail MediaX Awards. Enabling more connected customer engagement. Tesco Media is powered by dunnhumby and this progress reflects a broader shift in retail media towards more connected, insight-led engagement across the customer journey. At the centre of this shift is dunnhumby's behavioural data-led approach, which underpins retail media ecosystems globally - enabling deeper customer understanding and more effective, personalised communication across every channel. Josh Bottomley, CEO of dunnhumby, said: "I am delighted that its behavioural data-led approach to media is valued by customers, brands and partners far beyond its retail trade heritage. I would like to congratulate Tash Whitmey, MD of Tesco Media, and the whole Tesco Media team and broader Tesco stakeholder community for their commitment and success." This award underscores Tesco Media's ambition to redefine retail media - moving beyond traditional perceptions of retailer-owned channels to become a trusted media partner for brands. Through a combination of data, storytelling and omnichannel activation, Tesco Media is helping brands build more meaningful connections with customers, both in-store and beyond. About dunnhumby. The science of serving every customer. Together. At scale. As the essential intelligence layer connecting the world's leading retailers and brands dunnhumby helps businesses grow through faster, better decision making. Sitting at the intersection of loyalty, media, and category management, dunnhumby helps to navigate complex and competing priorities. Combining AI-enabled science, software, and trusted advice, together with over 35 years of dedicated retail experience, dunnhumby is recognised as a leader in connecting customer insight and action to build loyalty, drive performance, and deliver results that last. With offices in locations across Europe, Asia, Africa, and the Americas, dunnhumby works with iconic retailers and brands including Tesco, Walmart Data Ventures, Coca-Cola, Meijer, Procter & Gamble, and L'Oréal, to make smarter decisions today and tomorrow. Get in touch. For press-related inquiries, or to just learn more about dunnhumby, please contact [email protected].
dunnhumby announces 2026 EMEA Retail Innovation Forum and launches innovation competition for retail technology & AI startups. 26 February '26 * dunnhumby Retail Innovation Forum returns to London in April 2026 * Ecosystem Startup of the Year Competition launches for retail and CPG technology startups, with winning startup receiving fast-track access to NRF Paris Innovators' Showcase London, UK, 26 February 2026 | dunnhumby has today announced the return of the EMEA Retail Innovation Forum, which will take place in London on 21 April 2026. This exclusive event is expected to feature over 200 retail and retail technology executives, founders, and investors. To continue its commitment to cutting-edge innovation, dunnhumby has also launched the Ecosystem Startup of the Year Competition, a new initiative designed to showcase the most innovative adoption-ready retail and consumer goods technology startups. Open to businesses with early commercial traction, the competition provides a chance for emerging innovators to gain visibility with leading retailers, brands and investors. Technology must have been introduced and validated in the market within the last three years, and be live in a retail environment or in a paid pilot phase (concept-stage solutions will not be considered). The winners of the competition will also receive fast-tracked inclusion in the highly coveted NRF Innovators' Showcase at NRF Paris. Applications are open from today, 26 February 2026, until 31 March 2026, and finalists will be invited to pitch live on stage at the dunnhumby Retail Innovation Forum in London in April, where the winner will be announced. "Europe is home to some of the most exciting retail and consumer technology innovation anywhere in the world, but too often those startups struggle to cut through at a global level," says Leo Nagdas, Founder of dunnhumby's Retail Innovation Network and member of the NRF Innovation Advisory Committee. "This competition is about creating a clear, credible pathway for high-potential founders to be seen by the industry's most influential decision-makers at dunnhumby's and NRF's events." Senior retail and retail technology leaders are invited to apply to join the Retail Innovation Forum event in London using this link. European startup founders who would like to participate in the Retail Startup of the Year Competition are invited to explore more information about the selection criteria and submit their applications using this link or by emailing [email protected]. About dunnhumby The science of serving every customer. Together. At scale. dunnhumby helps businesses grow through faster, better decision making, as the essential intelligence layer connecting the world's leading retailers and brands. Sitting at the intersection of loyalty, media, and category management, dunnhumby, helps to navigate complex and competing priorities. Combining AI-enabled science, software, trusted advice, and 35+ years of dedicated retail experience, dunnhumby is recognised as a leader in connecting customer insight and action to build loyalty, drive performance, and deliver results that last. With offices in locations across Europe, Asia, Africa, and the Americas, dunnhumby works with brands including Tesco, Coca-Cola, Meijer, Procter & Gamble, and L'Oréal, to make smarter decisions today and tomorrow. Learn more at www.dunnhumby.com. About dunnhumby ventures dunnhumby ventures is dunnhumby's strategic innovation and venture capital arm with a mandate to partner and invest in early-stage retail technology start-ups that embrace data and artificial intelligence for innovation along the customer's path to purchase. Dunnhumby Ventures foster industry collaboration via the Retail Innovation Network, its exclusive ecosystem of senior retail innovation leaders, and seek to align with partners at an early stage to supercharge their ability to take innovation to market by tapping into dunnhumby's retail industry expertise, pioneering data science assets, and global retailer and supplier partner network. Its areas of focus include artificial intelligence (AI), data capture and enrichment, retail media, customer engagement, category management, supply chain, and commerce. For more visit: https://www.dunnhumby.com/ventures/ Get in touch. For press-related inquiries, or to just learn more about dunnhumby, please contact [email protected].
dunnhumby Ireland has promoted Fiona Hoolahan to Head of Commercial for Retail Media for the Tesco Media and Insight Platform, and hired former Omnicom Director Helen Beecher as its Head of Performance and Measurement.
dunnhumby strengthens executive team with the appointment of Gaby Appleton.