Fintech Client Support Services Senior Analyst

What You’ll Do

• Deliver support for cloud-based IT products used by financial institutions.
• Manage critical incidents, ensuring timely resolution and clear client communication.
• Follow Release Management processes to enable smooth deployments and updates.
• Drive continuous improvement initiatives to enhance service quality and efficiency.
• Create and maintain internal knowledge articles and provide guidance to junior team members.

What You’ll Bring

• Bachelor’s degree in IT, Computer Science, or related field, or equivalent experience.
• 3+ years of experience in Client Support, Project Management, or Client Services in a fast-paced environment.
• Proven ability to manage incidents, improve processes, and collaborate globally.
• Excellent communication and organizational skills.
• Proficiency in English (written and spoken).

Nice to Have

• Certification in ITIL, PMP, or similar frameworks.
• Experience in fintech or regulated industries.
• Familiarity with global team collaboration.
• This position will be located in Mexico City  and offers the opportunity for a hybrid work environment at least 3 days a week in-office, subject to change, providing flexibility and accessibility for qualified candidates.

Come as You Are

Nasdaq is an equal opportunity employer. We welcome people from all backgrounds and identities. If you need any accommodation during the hiring process, just let us know.

Benefits & Rewards

We offer a competitive, well-rounded rewards package that supports you and your family, inside and outside of work.

Actual pay depends on your skills, experience, education, and location. In addition to base pay, we offer short-term incentives (bonus or commission) and long-term incentives (equity), where applicable.

Learn more on our Nasdaq Benefits & Rewards Career Page.