Shift Supervisor
About the job
- A high school diploma or GED is required.
- At least 2 years of experience in security or building maintenance is required.
- Ability to provide crisis intervention using strong interpersonal skills, maturity, and responsibility is required.
- Experience in office management and/or staff supervision is required.
- Experience working in a large residential or institutional setting with a special-needs population is required.
- Strong writing, interpersonal, and organizational skills are required.
- The F-80 Certificate of Fitness for Coordinator of Fire Safety and Alarm Systems must be obtained within 6 months of employment.
- Supervise staff through ongoing individual supervisory meetings, building inspections, feedback on job performance, coordination of work schedules, timesheets and time-off requests, work assignments, evaluation of paperwork and documentation including Security Logs and Maintenance Work Order Logs, and coordination of security and maintenance staff training, development, and evaluation.
- Fulfill the duties of residential aides and/or custodial personnel when they are absent, as needed.
- Establish and maintain appropriate staff-client boundaries and direct clients to the appropriate staff or department to address their needs.
- Communicate incidents and client observations and interactions to the Facility Manager, Case Managers, Senior Case Managers, Director of Social Services, and Program Director as needed.
- Assist with new family arrivals and apartment turnovers, and complete intakes and program orientation.
- Assist with move-outs, curfew violators, and new residents, and complete intakes with new residents.
- Follow the on-call system to facilitate crisis intervention, emergencies, and other situations requiring immediate action.
- A New York State driver's license is preferred.
- Bilingual English and Spanish speaking ability is preferred.
About the company
S:US helps New Yorkers who face homelessness, disability, behavioral health and addiction challenges, poverty, criminal justice involvement, and trauma access a wide range of supports across New York City and Long Island. It coordinates services such as case management, housing and stabilization, behavioral health treatment, recovery supports, rehabilitation, advocacy, and community-based programs tailored to each person’s needs. By linking housing, health, justice, and community resources, S:US delivers integrated, place-based services that address multiple barriers at once rather than focusing on a single issue. The goal is to help people lead purposeful lives, improve neighborhoods, and break the cycle of poverty for current and future generations of New Yorkers.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
New York City, New York
Founded
1978
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Simplify's Take
What believers are saying
- The April 2026 crisis center adds recurring operating funding through 2031.
- Urban Farms and bed-stuy food programs deepen neighborhood visibility and referrals.
- TD's 2026 grant expands Homebase staffing during acute eviction pressure.
What critics are saying
- S:US depends heavily on New York public funding and contract renewals.
- Aerosolized political attacks on supportive housing threaten S:US's core Brooklyn model.
- If state reimbursement tightens, its housing-and-behavioral-health network faces existential contraction.
What makes Services for the Underserved unique
- S:US opened Brooklyn's sixth state-funded Crisis Stabilization Center in April 2026.
- S:US won a $250,000 TD Charitable Foundation grant for eviction prevention.
- S:US secured a $894,050 Truxton SRO contract through 2032.
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Benefits
- Wellness Program
- Professional Development Budget