MedStar Health

Not-for-profit health system delivering patient care

Patient Service Coordinator - Multiple Teams

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeBaltimore, MD, USA$18.70 - $32.72 /hrIn-person

About the Job

Requirements

A high school diploma or GED is required.
One year of relevant education may substitute for one year of required work experience.
Six months to one year of customer-service experience is required, preferably in a health care setting; experience using computerized scheduling, registration systems, and electronic records is preferred.
Working knowledge of IDX/GE Centricity business is preferred.
For MedStar Ambulatory and Urgent Care locations, CPR certification for healthcare providers from the American Heart Association or American Red Cross, including BLS and NRP, is required within 90 days.
Additional unit- or specialty-specific certifications may vary by department or business unit.
Knowledge of medical terminology and effective oral and written communication skills are required.
Ability to perform in a high-pressure environment, organize and prioritize work, interact professionally with different individuals, and support and monitor the needs of multiple medical providers is required.

Responsibilities

Serve as the initial contact at the medical practice or hospital department and greet patients courteously and professionally.
Coordinate efficient patient flow in the assigned practice or hospital department.
Manage patient intake by screening for emergent conditions, registering patients, verifying insurance, and explaining payment responsibility and copayments.
Collect copayments before care, post time-of-service payments, collect and review encounter forms, and prepare charge batches as assigned.
Ensure appointments receive appropriate and timely status assignments.
Schedule appointments, including follow-up and referral appointments, and complete test requisitions as applicable.
Answer telephone calls according to policy and service expectations, provide telephone triage, disseminate messages using available technology, and prioritize calls appropriately and promptly.
Prepare, update, and copy forms, reports, and records; scan, import, and index information to maintain patient medical records.
Contact patients about missed appointments, monitor and track no-shows, and enter the data into the system.
Perform checkout procedures by entering patient charges and verifying demographic and insurance information, ensuring charges are entered promptly according to departmental procedures.
Support organizational initiatives involving new technology, clinical programs, and patient-experience improvements; identify opportunities to improve administrative processes and services.
Maintain optimal patient flow amid variable and unpredictable daily volume and provide backup to other team members.
Communicate effectively with colleagues, medical providers, and others to share essential information and support a high-quality patient experience.
Maintain the neat appearance of the assigned work location, including reception and break areas, so they represent MedStar Health positively.
Participate in meetings and committees as needed or assigned.
Adhere to MedStar's high reliability organization principles and Just Culture standards.
Participate in multidisciplinary quality and service improvement teams.
Contribute to established department goals and objectives, follow department policies, procedures, quality and safety standards, and comply with governmental and accreditation regulations.

Desired Qualifications

Customer-service experience in a health care setting is preferred.
Experience with computerized scheduling, registration systems, and electronic records is preferred.
Working knowledge of IDX/GE Centricity business is preferred.

About the Job

General Summary of Position
Serves as the initial contact person at the medical practice or hospital department and greets patients in a courteous and professional manner. Coordinates efficient patient flow through the practice or hospital department assigned. Makes appointments registers patients collects co-payments Time-of-Service (TOS) payment processing updates demographic and insurance information and provides patients with follow-up appointments and requisitions for tests.

Primary Duties and Responsibilities

Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.

Manages the intake of patients into the practice screens for emergent conditions registers verifies insurance and explains patient responsibility regarding payment for services and co-pays. Collects copayment prior to care posts time of service (TOS) payments collects and reviews of all encounter forms and prepares charge batches as assigned. Ensures appropriate and timely status assignment of all appointments.

Schedules appointments including follow up and referral appointments. Completes requisitions for tests as applicable

Answers the telephone in accordance with the policy and service expectations provides telephone triage; disseminates messages appropriately utilizing available technology and prioritizes calls appropriately and timely.

Prepares updates and copies forms reports and records on a routine basis; scans imports and indexes regularly to keep information flowing into patients' medical record.

Contacts patients regarding missed appointments; monitors and tracks no shows and enters data into system.

Performs check-out procedures by inputting patient charges and verifying patient demographic and insurance information ensuring charges are entered in a timely manner in accordance with departmental procedures.

Supports organization initiatives related to new technology clinical programs and improving the patient experience. Seeks opportunities for improvement in all administrative processes and services.

Ensures optimal patient flow by managing variable and sometimes unpredictable patient volume throughout the day and by providing backup to other members of the team. Interacts effectively with colleagues medical providers and others to communicate essential information and to ensure a high level of patient experience.

Takes personal responsibility for the neat appearance of the work location to include front office reception area break room and other assigned areas assuring each area represents MedStar Health in a positive manner.

Participates in meetings and on committees as needed or assigned.

Adheres to Medstar's high reliability organization (HRO) principles and embodies Just Culture standards.

Participates in multi-disciplinary quality and service improvement teams.

Minimal Qualifications
Education

High School Diploma or GED required
One year of relevant education may be substituted for one year of required work experience.

Experience

Less than 1 year 6 months - 1 year experience providing high quality customer service required preferably in a health care setting. Preference given to candidates whose experience includes the use of computerized schedules registration systems and electronic records required and
Working knowledge of IDX/GE centricity business preferred

Licenses and Certifications

CPR - Cardiac Pulmonary Resuscitation MedStar Ambulatory and Urgent Care locations: (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required
Additional unit/specialty certifications may vary by department or business unit.

Knowledge Skills and Abilities

Excellent interpersonal communication and customer service skills and good telephone etiquette.
Requires knowledge of medical terminology and effective oral and written communication skills.
Must possess the ability to perform in a high-pressure environment to organize and prioritize work to deal effectively and professionally with a variety of different individuals and to support and monitor the needs of multiple medical providers.

This position has a hiring range of

USD $18.70 - USD $32.72 /Hr.

About the Company

MedStar Health

Not-for-profit health system delivering patient care

MedStar Health is a not-for-profit health system serving Maryland and the Washington, D.C. region, with hospitals, ambulatory and urgent care centers, and a health research institute. It delivers medical care through a network of facilities and care teams, supported by ongoing education and research to inform everyday practice. It stands out through its Georgetown University academic partnership, large regional network, and emphasis on patient experience, education, and research. Its goal is to improve regional health by providing high-quality medical care and advancing medicine through education and clinical excellence.

Company size: 10,001+
Company stage: Grant
Total funding: $29M
Headquarters: Columbia, MD
Founded: 1999

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