Sr. Technology Consultant-CTJ-Top Secret/SCI

We are looking for a Sr Technology Consultant, Networking to join Microsoft Federal.

The Microsoft Federal organization was established to address the unique mission, legal/regulatory requirements, and procurement rules and processes of the United States Government (USG). Microsoft Federal is committed to ensuring its resources – including appropriately qualified, experienced, and certified personnel (with necessary security clearances or otherwise) are available as needed to meet USG evolving needs. To that end, Microsoft embraces, as a mission-critical philosophy, flexibility in the recruiting, hiring, and workforce assignment of Microsoft Federal personnel. Microsoft Federal personnel can expect to serve in various roles in the Microsoft Federal organization during the course of their career to meet evolving USG needs, regardless of segment – Civilian, Defense, or intelligence community. 

 
The Microsoft Federal team is looking for people with a passion for delivering customer success. As a Senior Consultant, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. 

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission. 

Technical Delivery
The person in this position:
Follows the capacity process outlined by Resource, Insights, Capacity, and Capability (RICC) team.
Maintains tools with up-to-date skills and availability.
Participates in project planning and develops project documents by identifying the risks and dependencies.
Communicates the business value of planned solutions to customers/ partners. Identifies technical, business, and security risks in programs and proposes mitigations. Assists project managers/architects in preparing for steering committee (e.g., developing artifacts).
Manages their schedule and communicates with project leads. Generates and delivers Work Breakdown Structure (WBS).
Proactively manages executive-level customer/partner/stakeholder relationships to identify and contribute to the drivers of satisfaction and dissatisfaction, determine the root cause, and establish recovery actions to improve the experience.
Works with account team to ensure One Microsoft approach.
Shares lessons learned with workgroup and consultant community.
Implements solutions and provides oversight and leadership on workstreams across domains while adhering to Industry Solutions processes and security initiatives.
Aligns solutions with the intent of the architecture.
Leads meetings with customers/partners to understand business needs.
Uses business, industry, security, and technology strategies to map customer/partner requirements to the adoption and optimization of Microsoft technology solutions.
Engages others (e.g., EAG Security stakeholders) appropriately to understand and define customer requirements, ensuring security is prioritized.
Manages escalations, analyzes situations, and coordinates appropriate resources to resolve issues by following delivery practices, considering cost implications, maintaining a security-first mindset and engaging in conversations with internal and external stakeholders (e.g., Customer Service and Support, Project Manager, Solution Architect, Product Group) as needed.

Other Requirements

Additional or preferred qualifications