Domino's

Global pizza delivery and franchise network

Assistant Manager

Food & Beverage Operations ManagementConfirmed live in the last 24 hours

Full-timeNorfolk, VA, USANo salary listedIn-person

About the Job

Responsibilities

Answer phone calls and assist carryout customers politely and courteously, while being helpful and knowledgeable about the menu.
Maintain the required professional image and demonstrate the customer WOW steps: apologize, give customers what they want, and give them something extra.
Ensure pizza makers count pepperoni and ham on every order, regardless of topping amount.
Ensure pizzas are not cleared before they are ready to be placed in the oven.
Ensure drivers have $1 in coin change for every delivery and say, “Let me get your change,” on every order.
Ensure employees do not carry more than $20 while on the clock, including personal money, and do not carry pocket knives or weapons while working.
Ensure driver vehicles are neat, clean, and present a positive image while working.
Ensure drivers are not routed or checked in early from deliveries.
Ensure pizza makers wash their hands before preparing products and follow proper product procedures.
Ensure every driver has completed Safe Delivery CBT.
Ensure every order is repeated for accuracy and that the customer's name and address are confirmed.
Be responsible for results across assigned stores and ensure food, labor, and service goals are met.
Review profit and loss with the direct supervisor each month.
Work a minimum 50-hour week, with one day off and one on-call day.
Ensure all stores meet or exceed minimum TIPS and Domino’s Pizza standards and run at a minimum four-star level.
Ensure all stores are staffed and team members are trained.
Maintain repair and maintenance across all stores.
Ensure new products and ideas are implemented seamlessly.
Perform self OERs during the first week of each period and make appropriate corrections.
Complete evaluations and raises as needed, and notify the D.O. with the required paperwork.
Follow through on assignments and ensure reports and paperwork are submitted on time.
Ensure store-level reports and paperwork are complete and accurate.
Know and uphold all product and operational standards.
Ensure safety and security procedures are followed and equipment is in working order.
Maintain store budgets.
Ensure school lunches are prepared and delivered according to required standards.
Provide accurate, detailed accountability and ensure a paper trail exists.
Ensure equipment is available and used correctly.
Perform inventory checks at each store monthly.
Use and maintain systems checklists and visit books at each store.

Job Description

The following is considered minimum expectations in performance while working for Domino’s Pizza:

Answering the phone or assisting carryout customers in a polite and courteous manner while being helpful and knowledgeable of our menu.
Being in perfect image according to standard
Knowing and demonstrating customer WOW steps 1) Apologize 2) Give them what they want 3) give them something extra
All Pizza makers must count peperoni and ham on every order every day no matter the topping amount when ordered
No one is allowed to clear pizzas before it is ready to place in the oven
Drivers must have $1 in coin change on every delivery
Drivers must say “Let me get your change” on every order NO EXCEPTION
No one is allowed to carry more than $20 while on the clock including personal money
No one is allowed to have a pocket knife or any weapon while working
Driver vehicles are to be neat and clean and in positive image while working
Drivers are not to be routed early or checked in early from delivery
Pizza makers must wash hands prior to making products
Only proper procedure for products is allowed
Every driver must have done Safe Delivery CBT
Every order is to be repeated for accuracy and name and address confirmed
Responsible for all results in assigned stores
Insuring food, labor and service goals are within goal
P&L review with direct supervisor Each Month
Minimum 50 hour work week with 1 day off and 1 on call day
Insuring all stores meet or exceed minimum TIPS and Domino’s Pizza Standards
Insure all stores are staffed and training of all team members
Repair and maintenance in all stores is maintained
For insuring all new products or ideas are implemented seamlessly
Insuring all stores run at a minimum 4 star level
Self OER’s are performed 1st week of each period and that appropriate corrections are made
Evaluations and raises are completed as needed and paperwork and D.O. notified
Follow through of all assignments as well as insuring all reports and paperwork is turned in timely
That all reports and paperwork at the store level is complete and accurate
Knowing of all product and operational standards
All safety and security procedures are followed and equipment is in working order
Store Budgets Maintained
All school lunches are prepared and delivered within standards needed by school
Provide accurate and detailed accountability and insure paper trail exists
All equipment is available and utilized correctly
Inventory checks performed on each store each month
Systems checklist and visit books utilized and in place and used

Qualifications

Additional Information

About the Company

Domino's

Global pizza delivery and franchise network

Domino’s delivers pizza and related items worldwide through a network of franchise stores. Customers place orders online, via app, or in-store; store teams prepare the pizzas and drivers deliver them or customers pick up, with a focus on speed and consistency. Its global franchise system provides broad reach, standardized service, and a strong brand, along with community involvement. Its goal is to be the leading pizza company by delivering great-tasting pizzas quickly and expanding its global footprint while supporting franchisees and communities.

Company size: 10,001+
Company stage: IPO
Headquarters: United Kingdom
Founded: 1960

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