Full-Time
Programmer/Analyst
Contract
Posted on 4/18/2024
Customer experience management for utilities
Data & Analytics
Government & Public Sector
Energy
Junior
Coppell, TX, USA
Required Skills
Microsoft Azure
JavaScript
ASP.NET
SQL
Java
AWS
HTML/CSS
Requirements
- 2-3 years of experience in Customer Service, software/IT support, or as a skilled user of enterprise software
- Diploma or Degree in Computer Information Systems or related program is preferred
- Excellent verbal and written communications skills
- Understanding of servers, networks, enterprise software, and data integration between enterprise applications
- Strong technical and problem-solving skills to support understanding of enterprise software solutions, solution architecture, and troubleshooting of problems
- Ability to create and edit HTML and embedded CSS
- Familiarity with cloud/virtualized environments (such as AWS, Azure, DigitalOcean, or Google App Engine), relational databases, SQL queries, basic syntax, and Java code is preferred
- Experience designing and implementing information access solutions on Windows OS using tools like Visual Basic, C++, SQL Server, Access, ASP, ASP.Net, C#, JavaScript, HTML, and CSS or ability to create and run SQL queries, make minor changes to Java code, and create or modify HTML documents
Responsibilities
- Provide professional support to clients at large enterprises by handling and assessing inbound requests, internal checks, and automated alerts about customer communication technology
- Research issues involving application integration points, data integrity, connectivity failures, and application or system failures
- Report details on issues to developers and manage communications with clients as issues are worked on and resolved
- Maximize client satisfaction by providing excellent customer service and maintaining Service Level Agreements
- Contribute to continuous improvement efforts through the refinement of business processes and technical components
KUBRA provides a favorable workplace for those interested in customer experience management solutions, with a strong emphasis on servicing utility and government sectors. As a leading provider, the company's role in innovating billing, payment solutions, and outage communications is significant, impacting over 40% of U.S. households. Employees at KUBRA work on critical meter-to-cash processes and leverage advanced technological tools, contributing directly to improved customer management and service delivery in vital public sectors.
Company Stage
M&A
Total Funding
N/A
Headquarters
Mississauga, Canada
Founded
1992
Growth & Insights
Headcount