Walgreens

Retail pharmacy chain with health services

Pharmacy Intern - Non-US Education

PharmacyPosted on Nov 10

Internship$33.50 - $45.30 /hrIn-person

About the Job

Requirements

A bachelor's degree in Pharmacy from an accredited university outside the United States is required.
A Foreign Pharmacist Graduate Equivalency Certificate (FPGEC) is required.
An intern permit or certificate issued by the respective Board of Pharmacy is required where applicable; candidates in states that do not require one should answer yes.
Candidates must be willing to obtain pharmacist licensure from the respective Board of Pharmacy in the states within the district within 45 days of completing intern hours.
Candidates must be a certified immunizer or be willing to become an immunizer within 90 days of hire.

Responsibilities

Engage customers and patients by greeting them and offering assistance with products and services; resolve customer issues promptly and answer questions to ensure a positive customer experience.
Model and share customer service best practices with team members, including interpersonal habits and Walgreens service traits such as proactively offering help, identifying needs, and servicing customers until satisfied.
Develop relationships with valuable customers by anticipating needs and proactively offering services; enhance customer experience by focusing on healthcare services, including patient consultation, medication management, drug therapy reviews, immunizations, flu shots, and diabetes awareness.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, District Manager, or Pharmacy Manager.
Under a licensed pharmacist's direct supervision, counsel patients on medicine usage, side effects, interactions, contraindications, patient information privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers as needed.
Perform pharmacist tasks including compounding, drug therapy reviews, verification, and medication management.
Review, interpret, and accurately dispense prescribed medications when workload requires.
Ensure the pharmacy operates in accordance with regulations, company policies, and standards; assist the Pharmacy Manager in establishing efficient workflow procedures, assigning roles, coordinating activities, and soliciting employee suggestions; perform opening, closing, and shift-change duties.
Apply all elements of the Good Faith Dispensing policy alongside state and federal controlled-substance laws when filling prescriptions.
Maintain current knowledge of pharmacy technology systems, including Intercom Plus, registers, automation, and StoreNET, and propose and implement system enhancements to promote productivity.
Process insurance claims accurately to resolve customer issues and prevent payment rejections; follow up with insurers and medical providers and participate in third-party audits.
Follow up with medical providers to clarify medications, dosages, refills, interactions, and allergies; suggest alternatives and answer provider questions.
Perform retail, clinical, and wellness services, including immunizations, flu shots, diabetes awareness, and other preventive healthcare services.
Assist the Pharmacy Manager in analyzing pharmacy financial, customer-service, asset-protection, and inventory-management performance; review key performance indicators with the Pharmacy Manager, Store Manager, and Healthcare Supervisor.
Build and maintain relationships with local physicians, nurses, and other healthcare providers; participate in community outreach to promote pharmacy business and growth.
Partner with Central Pharmacy Operations on customer registration and third-party reviews, and help resolve customer issues at Well Experience locations.
In virtual environments, conduct virtual product reviews following company procedures and guidelines, including using photographs sent electronically by technicians during the F4 process to reduce transactional tasks.
Assist the Pharmacy Manager with staff hiring and training; reinforce the manager's direction through coaching, constructive feedback, customer-service monitoring, and employee development.
Promote teamwork and motivate team members by setting expectations, monitoring and recognizing progress, and fostering a shared vision.
Maintain current pharmacy and healthcare knowledge by reading relevant journals, company publications, and communications; stay informed about retail and management developments and pursue practices that enhance performance.
Obtain required certifications, education credits, and training, including People Plus Learning modules.
Monitor personal performance, seek constructive feedback, and use the Pharmacy Manager and Store Manager as mentors and coaches.
Support the Pharmacy Manager and Store Manager by communicating relevant corporate health and wellness services or strategy information to pharmacy staff.

Job Summary:

Engages in post-graduate pharmacy activities under direct supervision of licensed pharmacist to fulfill the State Board of Pharmacy requirements. Provides pharmacy consulting services to customers regarding the effective usage of medications, awareness with drug interactions and offering preventive healthcare services such as immunizations. Responsible for ensuring the proper compounding, dispensation, review and verification of prescribed medications within regulatory guidelines, company policies and procedures. Supports the efficient workflow of the pharmacy and assists the pharmacy manager in identifying ways to optimize pharmacy financials, inventory management and enhance customer experience.

Job Responsibilities:

Customer Experience

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues in a timely manner and answers questions to ensure a positive customer experience.
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Develops strong relationships with most valuable customers by anticipating customer needs and proactively offering services. Supports efforts on enhancing customer experience by increasing focus on healthcare services (e.g. patient consultation, medication management, drug therapy reviews, and perform retail, clinical, or wellness services such as immunizations, flu shots, and diabetes awareness) thereby promoting the shift of the pharmacy role from transactional to interpersonal.
Participates and assists in community events as requested by Store Manager, Healthcare Supervisor, District Manager or Pharmacy Manager.

Operations

Under direct supervision of a licensed pharmacist, counsels patients and answers their questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, over-the-counter products, and refers to medical provider as needed to ensure medication is taken correctly, health needs addressed, and satisfaction with service.
Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management.
Reviews, interprets and accurately dispenses prescribed medications when necessitated by workload.
Ensures the pharmacy operates in accordance to regulations, company policies and standards. Assists pharmacy manager with establishing procedures that promotes the efficient workflow of the pharmacy including assigning roles, coordinating activities and soliciting employee suggestions. Responsible for the opening and closing of the pharmacy and shift change duties.
Ensures the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions. The Product Review/Retail Fill Process Pharmacist has the ultimate responsibility for ensuring that the elements of Good Faith are present.
Maintains current knowledge of information technology associated with pharmacy systems such as Intercom Plus, registers, automation, StoreNET to provide support to customers as well as pharmacy staff. Proposes and implements enhancements to pharmacy systems to further promote productivity.
Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows- up with insurance companies as well as medical providers and participates in 3rd party audit.
Follows-up with medical providers’ offices to clarify prescribed medications, dosages, refills, interactions and allergies to suggest alternative medications, and answer medical provider questions.
Performs retail, clinical, and wellness services such as immunizations, flu shots, diabetes awareness and other preventive healthcare services.
Assists and supports the pharmacy manager in analyzing performance data including pharmacy financial, customer service, and implementation of procedures for pharmacy asset protection and inventory management. Reviews KPI’s with Pharmacy Manager, Store Manager, and Healthcare Supervisor.
Develops and maintains good relationships with local medical community including physicians, nurses, and other health care providers. Participates in community outreach activities to promote the pharmacy business and further enhance growth opportunities.
Partners with Central Pharmacy Operations for customer registration, 3rd party reviews, and assists with resolving customer issues to support the Well Experience locations. In virtual environments, conducts virtual product review by following specific company procedures and guidelines (e.g. using specific photographs taken by the technicians sent electronically during the F4 process and reduce transactional tasks).

People & Performance Management

Assists the Pharmacy Manager with staff hiring and training. Reinforces the direction of Pharmacy Manager in staff performance by coaching, and providing constructive feedback, monitoring customer service, and fostering employee development.
Promotes teamwork and motivates team members by establishing expectations, monitors and recognizes progress, and fosters a shared vision.

Training & Personal Development

Maintains current knowledge and skills related to pharmacy and healthcare by reading pharmacy related journals, company publications, and communications. Maintains awareness of developments in retail and management and pursues best practices that would enhance performance.
Obtains necessary certifications, education credits and training such as People Plus Learning modules as required by the Company.
Seeks professional development by monitoring one’s performance, solicits for constructive feedback, and leverages pharmacy manager and store manager as mentor and coach.

Communications

Supports the Pharmacy Manager and Store Manager by communicating relevant corporate health and wellness services or strategy information to pharmacy staff.

External Basic Qualifications

Bachelor's degree in Pharmacy from accredited University outside the United States
Foreign Pharmacist Graduate Equivalency Certificate (FPGEC).
Intern permit/certificate issued by the respective Board of Pharmacy, if required? (Note – If you live in a state that does NOT require an Intern permit/certificate, response is "yes"
Willingness to obtain pharmacist licensure from the respective Board of Pharmacy in the states within the district within 45 days of completion of intern hours.
Certified Immunizer or willing to become an immunizer within 90 days of hire.

Preferred Qualifications

We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans

About Walgreens Boots Alliance

Walgreens Boots Alliance (Nasdaq: WBA) is a global leader in retail pharmacy, impacting millions of lives every day through dispensing medicines, and providing accessible, high-quality care. With more than 170 years of trusted healthcare heritage and innovation in community pharmacy, the company is meeting customers’ and patients’ needs through its convenient retail locations, digital platforms and health and beauty products.

Including equity method investments, WBA has a presence in more than 25 countries, employs more than 450,000 people and has more than 21,000 stores.

WBA’s purpose is to help people across the world lead healthier and happier lives. The company is proud of its contributions to healthy communities, a healthy planet, an inclusive workplace and a sustainable marketplace. WBA is a participant of the United Nations Global Compact and adheres to its principles-based approach to responsible business.

WBA is included in FORTUNE’s 2021 list of the World’s Most Admired Companies*. This is the 28th consecutive year that WBA or its predecessor company, Walgreen Co., has been named to the list.

More company information is available at www.walgreensbootsalliance.com.

The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Employment Type

Full-time

Job Function

Health Care-Pharmacy

Store

07931-PALM HARBOR FL

District

635-PALM HARBOR FL

Common Location

35553 US HIGHWAY 19 N,PALM HARBOR,FL,34684-01702-07931-S

Full District Office Address

605 S PINELLAS AVE,TARPON SPRINGS,FL,34689

Salary Range

PHIG - $33.50/hr - $45.30/hr

About the Company

Walgreens

Retail pharmacy chain with health services

Walgreens is a retail pharmacy network in the United States that sells prescription medications, over-the-counter drugs, health and wellness products, and offers photo services. It operates through a large network of stores and an online platform, enabling customers to order prescriptions or products online and pick them up the same day. Walgreens’ photo service lets customers print photos and create personalized gifts such as photo books, cards, invitations, and other custom items via in-store kiosks or online. The company differentiates itself with a nationwide store footprint, integrated pharmacy and health services, and the ability to deliver convenience through online ordering and same-day pickup. Its goal is to provide convenient access to medications and health-related products while expanding personalized consumer services to improve everyday wellness.

Company size: 10,001+
Company stage: Grant
Total funding: $25M
Headquarters: Deerfield, IL
Founded: 1901

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