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Sutherland

Global BPO providing customer lifecycle management

Vice President – CDE - Manufacturing

Account ExecutiveConfirmed live in the last 24 hours
Full-timePittsford, NY, USANo salary listedRemote

About the Job

Requirements

  • Conduct direct business development and sales activities to establish new relationships within a set of base accounts.
  • Build and maintain a pipeline worth five times the in-year revenue target.
  • Identify and pursue opportunities totaling $3 million in annual contract value and/or a $1 million digital deal profile.
  • Deliver the assigned in-year revenue target of $4 million to $10 million or more while meeting company EBITDA targets.
  • Establish and maintain consultative sales relationships within prospective client organizations and continually seek to meet new buyers.
  • Identify opportunities to offer value through strategic services.
  • Understand clients’ strategic and tactical business, themes, and underlying issues, and align company capabilities to create opportunities and solve business problems.
  • Sell services across digital transformation, information technology, customer engagement, and business process transformation.
  • Apply Manufacturing domain expertise and technical, digital, and operational knowledge to create demand and persuade prospective clients through compelling value propositions and purchasing rationales.
  • Own the client relationship from deal conception through closing.
  • Use financial acumen to position value propositions for clients and demonstrate financial soundness for the organization.

Responsibilities

  • Drive new-logo revenue by developing relationships, delivering quality, and executing engagements that support organic growth and strong client relationships.
  • Develop new client relationships and interact successfully with senior-level client executives.
  • Manage new revenue development and lead complex, multidimensional engagements combining digital, consulting, and large technology deployments.
  • Grow client relationships by presenting strategies and innovative ideas.
  • Be accountable for total account growth, including revenue and growth accountability, and expand digital penetration.
  • Nurture existing relationships, turn stakeholders into advocates, expand C-suite relationships, and maintain high Net Promoter Scores.
  • Create and demonstrate value in existing engagements, align with client agendas, and establish an executive cadence to discuss value.
  • Serve as a trusted advisor by providing clients with advice and ideas, and arrange cross-industry sessions that showcase thought leaders to clients.
  • Ensure contractual commitments are met and proactively address service-delivery issues.
  • Champion transformation initiatives within accounts.

About the Company

Sutherland

Global BPO providing customer lifecycle management

Sutherland provides business process outsourcing that manages the entire customer lifecycle for clients, including customer support, sales, and related operations across multiple industries. It combines process consulting with outsourced delivery, using end-to-end services that mix human agents with digital tools such as AI and analytics across a global delivery network. It differentiates itself through long-term private ownership that supports steady growth and an integrated approach across technology, telecom, financial services, and healthcare. Its goal is to help clients improve the customer experience while lowering operating costs by outsourcing full lifecycle processes and advancing with digital capabilities.

Company size
10,001+
Company stage
Private
Total funding
$30M
Headquarters
Town of Perinton, New York
Founded
1986

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