Teleperformance

Outsourced customer experience management services

Customer Success Specialist

Customer SupportConfirmed live in the last 24 hours

Full-timeGeorge Town, Penang, MalaysiaNo salary listedIn-person

About the Job

Requirements

Possess at least one year of relevant customer service experience in digital, inbound, or outbound channels.
Have prior experience handling live chat and digital teams or familiarity with social media.
Have English proficiency at intermediate (B2) level and Cantonese language ability.
Have keyboard speed greater than 50 words per minute with at least 98% accuracy.
Have advanced listening skills and basic customer-service speaking techniques, clear intonation and pronunciation, and the ability to handle outbound calls or voice interactions if needed.
Be able to converse, read, and write effectively in the native language.
Be able to multitask, pay attention to detail, and solve problems.
Have strong interpersonal and customer communication skills and a customer-oriented approach.
Be able to work independently with minimal supervision.

Responsibilities

Resolve customer queries accurately and promptly through live chat, email, outbound and inbound calls, or other required platforms.
Provide customers with the client's service and product information.
Use market-specific knowledge and insights to identify and scope scalable solutions that improve customer support.
Identify and escalate priority issues and report them to high-level management.
Record details of comments, inquiries, complaints, and actions taken.
Perform other duties as assigned.

Overview

The Customer Success Specialist (CSS) will be resolving customer queries, recommending solutions and guiding users and customers to provide Outstanding Customer Experiences (CX).

Qualifications

Educational: All majors
Language: English - Intermediate (B2) & Cantonese
Keyboard skills: Speed greater than 50 wpm and accuracy minimum 98%
Listening skills: Advance skill
Speaking techniques: Basic CS needed, good intonation, pronunciation clear, no filler words (able to handle outbound call/voice if needed)
Possess at least 1-year relevant customer service experience digital/inbound/outbound
Prior experience in handling Live Chat & Digital Team or familiar with Social Media
Possess strong communication skills, including the ability to converse, read and write (type) effectively in the native language
Ability to multitask, detail oriented and possess good problem skills
Customer oriented with strong interpersonal skills and the ability to communicate effectively with customers
Passionate in helping to resolve customer issues/queries and complaint handling
A team player who thrives in a fast paced, dynamic environment
A self-starter who can work independently with minimal supervision
Fresh Graduates are encourage to apply

Responsibilities

Responsible to resolve customer queries in a timely and accurate manner through live chat, email, outbound & inbound call and/or other platforms are required
Providing customers with the client’s service and product information
Use market specific knowledge and insights to spot and scope scalable solutions to improve the support of customers
Identifying, escalating priority issues and reporting to the high-level management
Recording details of comments, inquiries, complaints, and actions taken
Other duties as assigned

About the Company

Teleperformance

Outsourced customer experience management services

Teleperformance provides outsourced customer experience management for global brands, handling customer interactions across multiple channels such as phone, chat, email, and social media. Its offerings combine trained contact center agents, technology platforms, and analytics to manage and optimize customer journeys for clients. The company’s global scale, long industry experience, and history of strategic acquisitions help it deliver consistent service across many countries and industries while maintaining strict quality standards. Its goal is to help brands improve customer interactions, increase efficiency, and focus their own resources on core business activities.

Company size: 10,001+
Company stage: IPO
Headquarters: Paris, France
Founded: 1978

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