Full-Time

Customer Support Specialist I

Posted on 4/12/2024

Everlaw

Everlaw

201-500 employees

Cloud-native ediscovery software leveraging AI

AI & Machine Learning
Legal

Compensation Overview

$33.66 - $40.87Hourly

+ Equity program

Mid

Oakland, CA, USA

Required Skills
Communications
Requirements
  • Passion for technology and helping others
  • Exceptional verbal and written communication skills
  • Organized and capable of anticipating and mitigating friction points
  • Collaborative and able to partner cross-functionally
  • Quick learner and proactive
  • Authorized to work in the United States
Responsibilities
  • Answer client questions
  • Teach product functionality
  • Troubleshoot technical issues via phone and email
  • Participate in performance and development meetings
  • Become a subject matter expert in product areas
  • Develop relationships with Product and Engineering teams

Everlaw offers cloud-native ediscovery software that leverages generative AI, powerful analytics, and machine learning tools to simplify legal work for various organizations, streamlining investigations and trial preparation efficiently.

Company Stage

Series D

Total Funding

$377.5M

Headquarters

Oakland, California

Founded

2010

Growth & Insights
Headcount

6 month growth

2%

1 year growth

-4%

2 year growth

14%

Benefits

Competitive salary

Substantial equity

Retirement plan with company matching

Health, dental, and vision

Flexible Spending Accounts for health and dependent care expenses

Paid parental leave and sick leave

Seventeen paid vacation days plus 11 federal holidays

Membership to Modern Health to help employees prioritize mental health and wellness

Annual allocation for Learning & Development opportunities and applicable professional membership dues

Company-sponsored life and disability insurance

INACTIVE