About Laufer Group International
Laufer Group International is a leading international freight forwarder, customs broker, and global logistics provider. Headquartered in New York with offices throughout the United States and an extensive worldwide partner network, we deliver customized supply chain solutions that help businesses move freight efficiently across the globe.

Our services include international air freight, ocean freight, customs brokerage, warehousing, import and export management, and end-to-end supply chain solutions. At Laufer, we combine industry expertise with innovative technology and exceptional customer service to help customers navigate today's increasingly complex global marketplace.

About the Role
Laufer is seeking a motivated and detail-oriented Customer Service Representative – Ocean Imports to join our Ocean Import Operations team. In this role, you'll help coordinate international ocean shipments from arrival through final delivery while providing exceptional service to our customers.

You'll work closely with customers, customs brokers, ocean carriers, trucking companies, terminals, and internal teams to ensure shipments move efficiently, documentation is accurate, and customers receive timely updates throughout the import process. This is an excellent opportunity for someone looking to begin or grow a career in international logistics, freight forwarding, or supply chain operations.

What You'll Do

Serve as a primary point of contact for customers throughout the ocean import process.
Issue arrival notices to customers and designated customs brokers.
Review shipment information, including vessel schedules, estimated arrival dates (ETA), ports of discharge (POD), purchase order (PO), and delivery details.
Monitor shipment status and provide timely updates to customers and internal teams.
Coordinate with trucking companies, ocean carriers, terminals, and customs brokers to support the timely movement of freight.
Issue delivery orders and assist with scheduling deliveries.
Track shipments, container availability, cargo deliveries, and empty container returns.
Update shipment information and maintain accurate records in the transportation management system.
Help resolve shipment issues by working with customers and logistics partners.
Ensure all documentation is complete, accurate, and processed according to company procedures.
Support the team with additional operational and customer service responsibilities as needed.

What You'll Bring

Customer service, administrative, logistics, or supply chain experience preferred but not required.
Interest in international logistics, freight forwarding, supply chain, or transportation.
Strong communication and interpersonal skills with a customer-first mindset.
Excellent organizational skills and attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Strong problem-solving skills and willingness to learn.
Comfortable using Microsoft Office and learning new software systems.
Ability to work independently while collaborating effectively with a team.
Associate's or Bachelor's degree in Business, Supply Chain, Logistics, or a related field is a plus but not required.

Why Join Laufer?
At Laufer, we believe great careers begin with great opportunities. You'll receive hands-on training, mentorship from experienced logistics professionals, and exposure to the global supply chain industry while building valuable skills that can lead to long-term career growth.

Our benefits include:

Competitive salary based on experience
Medical, dental, and vision insurance with company cost-sharing
Health Savings Account (HSA) with company contribution
Medical Bridge Program
Flexible Spending Accounts (Medical and Dependent Care)
Company-paid short-term disability, long-term disability, life insurance, and AD&D coverage
401(k) with generous company match
Generous paid time off
Employee Assistance Program
Employee Recognition Program
$500 annual charitable giving benefit through our Giveback Program

Compensation: $40,000

Please click here for information on the privacy policy for California residents.

About the company

Laufer Group International is a logistics company that creates customized supply chain solutions. It begins with discovery and collaboration to understand customers’ needs by asking the right questions, then designs and implements tailored logistics strategies and services. Its product works by linking customer goals with practical supply chain changes through a process of analysis, planning, and execution, with ongoing optimization and insight. Laufer distinguishes itself by challenging conventional methods and offering fresh perspectives, aiming to provide better results through different approaches and deeper insights. The company’s goal is to help customers succeed in today’s market and push the logistics industry forward by being “built different” and more progress-focused.

Company Size

201-500

Company Stage

N/A

Total Funding

N/A

Headquarters

New York City, New York

Founded

1948

Get referred to Laufer Group International

See people who can refer or advise you

Simplify's Take

What believers are saying

August 31, 2026 ACAS guidance and August 25, 2026 tariff advisories drive consulting demand.
Laufer keeps winning complexity work, including Global Forwarding assets in June 2023.
April 2026-style customs changes reward brokers that translate rules into immediate operational savings.

What critics are saying

Tariff whiplash, including Section 338 on August 22, 2026, squeezes customer margins.
Freight forwarding remains brutally commoditized; digital brokers and carriers pressure pricing continuously.
A prolonged trade downturn could crush volume, then force layoffs or a strategic sale.

What makes Laufer Group International unique

Laufer pairs customs brokerage, NVOCC, and air/ocean forwarding for mid-market shippers.
PeerPlus gives customers shipment visibility and control across complex international trade lanes.
Its 1948 New York roots and 200-plus employees support deep compliance expertise.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

Flexible Spending Accounts

Disability Insurance

Life Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Employee Assistance Program

Employee Recognition Program

Laufer Group International

Customer Service Representative - Ocean Imports

About the job