Patient Access Lead - Patient Access

1. Assists the Patient Access Supervisor with oversight of the scheduling team for inbound and outbound scheduling, rescheduling and cancellations.  This includes capturing current demographic and insurance data for all patients. 

2. Assists in ensuring timely and accurate scheduling with patients, physician practices and ancillary departments in accordance with the order.

3. Partners with ancillary departments in Florence, Cheraw, Clarendon, Darlington. Dillon, Loris, Seacoast and Carolina Forest ensuring the specific templates meet patient and facility needs. 

4. Monitors the scheduling worklists and assists the Scheduling Supervisor with determining resource allocation.  

5. Performs quality assurance audits of scheduling team via shadowing and the pulling of recorded calls.

6. Supports and assists the Operations Manager and all Supervisors as needed.  

7. Participates in special projects, as needed, and suggests continuous improvement processes.

8. Acts as a point of escalation when patient cases need to be escalated due to urgency or an issue.  

9. Oversight with new hires ensuring they are properly trained and supported. 

10. Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values.

Work Schedule: 80 hours bi-weekly

Qualifications:

• Patient Access Reservations and Scheduling – scheduling experience

• Experience with Windows based computers and Microsoft Office 

• Written and verbal communication skills with persons of all ages and diverse backgrounds 

• Problem solving and performance improvement skills 

• Revenue Cycle knowledge and the understanding of how this work impacts such
   

Requirements:
  Degrees:
    High School/Ged