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Toss

Fintech super-app for payments and banking

Deposit Operations Representative - Customer Asset Operations

Retail & Commercial BankingConfirmed live in the last 24 hours
Full-timeSeoul, South KoreaNo salary listedIn-person

About the Job

Requirements

  • Have at least five years of deposit operations experience in banking or finance, or equivalent practical capability.
  • Be able to use banking core systems proficiently.
  • Have experience interpreting laws and regulations and documenting them as operational manuals or processing standards.
  • Be able to coordinate with related departments, reconcile stakeholder interests, and reach conclusions.
  • Be able to respond calmly and logically to difficult customer situations and complaints.

Responsibilities

  • Create and maintain processing standards for deposit operations, including deposit payouts, certificate issuance, customer-information change requests, name changes, financial-transaction-purpose verification, and mistaken remittances.
  • Monitor changes to laws, internal rules, and supervisory-authority guidance and incorporate them into operating standards.
  • Coordinate with policy, legal, and other related departments to establish operating procedures and decision criteria.
  • Analyze recurring inquiries and exceptions from frontline operations, update manuals and procedures, and refine them based on frontline feedback.
  • Identify repetitive and manual work for automation or system improvement, define requirements, and work with development and planning teams to implement changes.
  • Directly handle customer complaints that cannot be resolved at the in-person center, identify customer needs, find solutions, provide guidance, and coordinate with the complaints department when needed.
  • Process back-office banking operations, including fund-product deposit payouts and reserve-related account transactions.
  • Open and process payments for accounts held in the bank's own name, and handle suspense-account and fee-account payouts.
  • Manage outsourced service operations by providing training materials and operating standards, checking performance and quality, and settling vendor costs.

Desired Qualifications

  • Experience managing an outsourcing vendor or partner and reconciling related costs.

About the Company

Toss

Fintech super-app for payments and banking

Toss is a South Korean financial services platform that started as a peer-to-peer money transfer service and has grown into a digital 'super app' for personal finance. Its products are accessed through one mobile interface that unifies bank accounts, credit cards, loans, investments, and other financial services, including its own Toss Bank and Toss Securities. It differentiates itself by offering a broad, integrated ecosystem—combining digital banking, asset management, and brokerage services under one roof and running its own banking and securities units. Its goal is to become the leading consumer finance platform in South Korea while expanding its user base globally.

Company size
1,001-5,000
Company stage
Series G
Total funding
$1.5B
Headquarters
Seoul, South Korea
Founded
2011

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