Account Billing Manager with German

• Coordinates invoicing activities e2e at account level (from fleet tracking to implementation, actual invoicing, and potential dispute resolution). 

• Works with customer to enable invoicing (follow-up on any missing information)

• Manage disputes on invoicing, ensuring correct andtimelyresolution.

• Resolve customer escalated issues and internal issues and proactively follow-up on high complexity topics for resolution.

• Ensuredeliveringto business expectations based on the signed SOW.

• Facilitatecustomersreviews and ad hoc calls.

• Collaborates with Pursuit during solution design to understand service deliverable and requirements to provide single operational opinion and operational risk handling.

• Coordinate related fleet activities (change orders, early terminations) across multiple operating towers for documents creation and system implementation.

Education (degree) and professional experiencerequired:

• Typically 4- 7 years’ of work experience, preferably in customer relationship management (CRM), customer service, customer experience management, account management, or a related field or an advanced degree

• Hashighunderstanding of the MPS e2e operational process, can easily translate a task into R&R and appoint proper teams for resolution.

• Degree level inbusiness,communicationand/orIT

Other requirements:

• Fluent English

• Fluent German

• Business acumen 

• Able to understand global business processes andidentifyimpact of change

• Good understanding on financials (revenue tracking, missing billing management and write off resolution)

Personal skills and qualities:

• Influencing skills; 

• Customer facingabilities, including strong organization and communication.

• Positive can-do attitude; Customer centric approach

• Out of the box thinking – able to find solutions

• Excellent teamwork skills  

• Good presentation skills, at ease with presenting project status to higher management.