Operations Representative

Responsibilities:

• Manage and coordinate customs clearance processes for both import and export shipments.
• Ensure proper handling, review, and completion of all required customs and shipping documentation.
• Maintain effective communication with customs brokers, suppliers, transportation providers, and international partners.
• Send shipment instructions to customs agents and freight forwarders, ensuring all documentation and requirements are accurate and complete.
• Monitor temperature control requirements and verify that all temperature review instructions have been properly executed.
• Track shipment release status and confirm whether cargo has been cleared or is pending release.
• Update shipment information and operational statuses in internal systems to maintain accurate records.
• Coordinate transportation and unit dispatch following customs clearance to ensure timely delivery.
• Arrange and monitor transportation services for customs-released shipments.
• Communicate delivery instructions and updates to drivers and couriers.
• Review daily shipping documentation, including air waybills, import/export documentation, customs declarations, and customs broker documentation to ensure compliance and accuracy.
• Support internal operational processes and cross-functional coordination activities.
• Monitor operational expenses and support cost-control initiatives.
• Review customs charges, brokerage fees, and expense accounts related to import and export operations.
• Analyze expense breakdowns and ensure charges from customs brokers and logistics providers are properly documented and justified.
• Maintain knowledge of customs entries (pedimentos), customs regulations, and import/export compliance requirements.
• Work within CCA and other applicable customs, transportation, and operational procedures

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Education:

• Bachelor's degree in International Trade, Foreign Trade, International Business, International Relations, Supply Chain Management, Logistics, Transportation, Business Administration, or a related field.
• Equivalent experience may be considered in lieu of a degree for candidates with strong backgrounds in Customs Operations, Foreign Trade (Import/Export), Customs Brokerage Operations, International Logistics, or Freight Forwarding.
  

Work Experience:

• Minimum 2-3 years of experience in Customs Operations, Import/Export, International Trade, Freight Forwarding, International Logistics, or related operational environments.
• Experience coordinating customs clearance and cargo release processes for import and export shipments.
• Experience reviewing, validating, and managing shipping and customs documentation.
• Experience working directly with customs brokers, suppliers, freight forwarders, transportation providers, and international stakeholders.
• Experience coordinating transportation following customs release.
• Experience monitoring shipment status, operational exceptions, and service performance.
• Preferred experience handling pharmaceutical products, healthcare shipments, temperature-controlled products, or dangerous goods.
• Preferred experience with air, ocean, and ground transportation operations.
• Preferred experience monitoring logistics costs, brokerage expenses, and customs-related charges.
  

Skills and Knowledge:

• Strong understanding of customs regulations, customs clearance processes, and international trade operations.
• Knowledge of import/export documentation, customs entries (pedimentos), commercial invoices, packing lists, air waybills (AWB), customs declarations, and broker documentation.
• Ability to coordinate shipment releases and transportation activities following customs clearance.
• Knowledge of freight forwarding and international logistics operations.
• Experience using Transportation Management Systems (TMS).
• Advanced Microsoft Excel skills.
• Experience using Salesforce and/or ERP systems.
• Knowledge of operational expense control, customs-related charges, and brokerage fee management.
• Strong attention to detail with a focus on compliance, documentation accuracy, and operational execution.
• Ability to communicate effectively with suppliers, customs brokers, freight forwarders, carriers, and international partners.
• Strong organizational, analytical, and problem-solving skills.
• Advanced English communication skills, both written and verbal.
• Knowledge of temperature-controlled shipments and cold-chain requirements.
• Understanding of Dangerous Goods Regulations (DGR) and hazardous materials handling.
• IATA Dangerous Goods Certification or related Dangerous Goods/Hazardous Materials certifications preferred.
• Training or certifications related to International Logistics, Customs Compliance, Foreign Trade, or Supply Chain Operations preferred.

What Cencora offers

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: World Courier de Mexico S.A. de C.V.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned