EXL

Analyzes business data and runs outsourced operations

Data Scientist

Implementation & Technical Account ManagementConfirmed live in the last 24 hours

Full-timeIndiaNo salary listedIn-person

About the Job

Requirements

A Bachelor's or Master's degree in Computer Science, AI/ML, or a related field.
Five to six years of professional experience in conversational AI development, including two to three or more years in the Google CCAI ecosystem.
Strong experience with Dialogflow CX and ES, including intent and entity design, context handling, webhook integration, and fulfillment.
Practical experience with Generative AI in Google Cloud, including Playbooks, Generators, and Data Stores.
Hands-on experience with UJET or similar platforms integrated with CCAI.

Responsibilities

Drive the design and delivery of enterprise-scale conversational AI solutions using Dialogflow CX/ES, Google CCAI, Generative AI, and UJET.
Focus on intelligent virtual agents, Agent Assist, GenAI-powered conversational experiences, CCAI Insights, enterprise integrations, and continuous optimization to enhance customer and agent experiences.

Driving the design and delivery of enterprise-scale Conversational AI solutions using Dialogflow CX/ES, Google CCAI, Generative AI, and UJET. Focused on intelligent virtual agents, Agent Assist, GenAI-powered conversational experiences, CCAI Insights, enterprise integrations, and continuous optimization to enhance customer and agent experiences.

Bachelor’s or Master’s degree in Computer Science, AI/ML, or a related field.
5–6 years of professional experience in conversational AI development, with 2–3+ years in Google CCAI ecosystem.
Strong experience with Dialogflow CX and ES, including intent/entity design, context handling, webhook integration, and fulfillment.
Practical experience with Generative AI in Google Cloud (Playbooks, Generators, Data Stores).
Hands-on experience with UJET or similar platforms integrated with CCAI.

About the Company

EXL

Analyzes business data and runs outsourced operations

EXL analyzes business data and runs outsourced operations for insurers, healthcare payers, banks, retailers, and other large organizations. Its teams combine industry expertise with data engineering and AI to handle tasks such as claims processing, payment reviews, customer service, and finance within existing technology environments. The company also builds software, including LifePRO, which manages insurance policies, and EXLdata.ai, which connects fragmented data for use in AI systems. Clients pay for consulting projects, ongoing managed services, and software delivered through the cloud. EXL was founded in 1999 and is headquartered in New York City.

Company size: 10,001+
Company stage: IPO
Headquarters: New York City, New York
Founded: 1999

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