Immigration Manager - Kl

Company Description 

Join the leader in global work. Vialto helps leading organizations identify, develop, and execute their workforce priorities with confidence. Our practice areas include global tax, immigration, rewards, advisory and Vialto private and our team is the gold standard in navigating the complexities of cross-border compliance, and workforce strategies. We look for people our clients and assignees can count on to thoughtfully deliver clear solutions to complex problems. 

To be the best in the business, we cultivate a dynamic, highly collaborative culture that fuels the growth of our people. We invite you to inquire boldly, learn deeply, and grow endlessly with us. You’ll work alongside recognized experts, shaping people-first, technology-driven solutions that drive the future of work. We help our clients achieve their goals and imagine new possibilities. And we can do the same for you. Whatever your aspirations, Vialto can help you find your way. 

Key Responsibilities

• Manage a portfolio of corporate clients and develop strong, long-term client relationships. 
• Serve as the primary point of contact for clients on immigration matters. 
• Provide strategic guidance on immigration requirements, processes, timelines, and compliance obligations. 
• Ensure timely and accurate execution of immigration services, maintaining high service quality standards. 
• Resolve complex client issues and provide practical solutions during periods of regulatory change or uncertainty. 
• Monitor developments in immigration regulations and policies and communicate relevant updates to clients and stakeholders. 
• Develop recommendations and solutions for complex immigration matters and compliance challenges. 
• Lead, mentor, and coach team members to achieve performance goals and deliver excellent client service. 
• Foster a collaborative, high-performing, and client-focused team environment. 
• Support knowledge sharing, technical training, and professional development initiatives. 
• Manage engagement profitability, billing, and financial performance of client accounts. 
• Identify opportunities to improve processes, technology utilization, and operational efficiency and implement best practices to enhance productivity and service delivery. 
• Support internal projects, transformation initiatives, and continuous improvement programs. 
• Participate in business development activities and identify new client opportunities. 
• Support proposals, client presentations, and growth initiatives. 
• Build relationships with prospective clients and external stakeholders to expand business growth. 

Qualifications & Experience

• Bachelor’s degree in Law, Business, Human Resources, International Relations, or a related field.
• 5–6 years of relevant experience in Malaysia inbound immigration.
• Strong knowledge of Malaysian immigration laws, policies, procedures, and compliance requirements.
• Experience managing corporate client portfolios and leading teams.
• Proven ability to manage multiple projects, priorities, and deadlines simultaneously.
• Strong client relationship and stakeholder management skills.
• Good business acumen, commercial awareness, and problem-solving abilities.
• Excellent written and verbal communication skills in English; Bahasa Malaysia is an advantage.
• Strong attention to detail and commitment to quality.
• Ability to work effectively in a fast-paced and continuously changing environment.
• Self-motivated, resilient, and results-oriented.

Additional Information:

Location: Kuala Lumpur, Malaysia

We are an equal opportunity employer that does not discriminate on the basis of any legally protected status.
 
Please note, AI is used as part of the application process