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Pagaya Investments

AI-powered asset management and ABS issuance

Senior Lead - Collections & Recovery

Risk ManagementConfirmed live in the last 24 hours
Full-timeNew York, NY, USANo salary listedIn-person

About the Job

Requirements

  • At least 8 years of experience managing Collections and Recovery strategies.
  • Expertise in the U.S. Collections and Recovery space, particularly with personal loans and/or auto loans.
  • Intimate knowledge of consumer credit and collections best practices and applicable laws and regulations, including the Fair Debt Collection Practices Act, Unfair, Deceptive, or Abusive Acts or Practices, Telephone Consumer Protection Act, and Regulation F.
  • Expertise in collections and recovery processes, strategies, and operations, ideally with a proven track record of building and managing payment and hardship program strategies and optimization; outbound and digital channel outreach strategies; payment optimization; and first- or second-line-of-defense risk monitoring.
  • Deep knowledge of recovery channels, including debt sales, repossession, litigation, internal recovery, and third-party vendor management.

Responsibilities

  • Advance close and trusting relationships with partners’ servicing and collections teams while working toward the common goal of improving credit performance through economic cycles.
  • Develop collections and recovery strategies to enhance Pagaya’s oversight and strategic roadmap across its network of partners in the core asset classes of personal and auto loans, with the objective of achieving optimal loss outcomes for varied consumer segments in the portfolio.
  • Design, manage, and measure collection and recovery tests and strategies that improve roll and charge-off rates, improve returns, optimize payment programs, enhance consumer engagement and outreach, handle debt settlement companies, and maximize lifetime recoveries.
  • Build, monitor, and maintain core collections and recovery key performance indicators by asset class and partner.
  • Develop business insights in collaboration with internal teams and partners, maintain roadmaps and plans, and communicate proposals to senior leaders and executive audiences.
  • Work cross-functionally with internal and external stakeholders to produce better business outcomes in collections and recovery.

Desired Qualifications

  • Experience in fintech is preferred.
  • Experience with analytics and business intelligence tools is a plus.

About the Company

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Pagaya Investments

AI-powered asset management and ABS issuance

Pagaya Investments uses artificial intelligence to manage institutional money through asset management products, especially asset-backed securities (ABS). It analyzes large datasets with machine learning to uncover opportunities in complex credit markets and to understand consumer behavior, then issues and actively manages AI-driven ABS for institutional investors. The product works by collecting data, training models to forecast cash flows and credit risk, structuring ABS, and continuously supervising them with AI, often in collaboration with tech-enabled partners. The company differentiates itself through large-scale, AI-powered active management of ABS, data-driven consumer insights, and an ecosystem of partnerships, enabling rapid development of end-to-end financial solutions. Its goal is to grow asset management by delivering AI-enabled financial products that deepen understanding of consumer behavior and improve returns for institutional clients.

Company size
201-500
Company stage
IPO
Headquarters
New York City, New York
Founded
2016

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