Reception Supervisor
About the job
- Significant experience in hotel reception, ideally in a four-star hotel.
- Previous experience supervising or leading a team.
- A strong service orientation and customer-focused approach.
- Professional presentation and communication.
- Responsibility and decision-making ability.
- Organization, rigor, and effective prioritization.
- A positive attitude and the ability to remain effective during busy periods.
- Good command of English.
- Proficiency with a hotel property management system; experience with FOLS or Opera Cloud is desirable.
- Supervise reception operations and ensure smooth workflows.
- Lead and support the team in achieving its objectives.
- Organize team work and ensure effective handovers between shifts and departments.
- Ensure compliance with Mercure and Accor standards and internal procedures.
- Welcome and assist guests, provide information, and build personalized relationships to encourage loyalty.
- Handle difficult situations and complaints professionally.
- Monitor guest satisfaction and follow up on comments and feedback.
- Promote the ALL – Accor Live Limitless loyalty program and contribute to its growth.
- Supervise cash handling, invoicing, and closing operations.
- Monitor reservations, groups, and special requests.
- Work closely with the Accommodation, Housekeeping, Technical, Food and Beverage, and Sales departments.
- Ensure the quality of information and communication within the team.
- Act as deputy for the Accommodation Manager when absent.
- Knowledge of a language in addition to English.
- Experience in a four-star hotel.
- Familiarity with FOLS or Opera Cloud; the posting notes an Opera Cloud deployment in April 2027.
About the company
Accor is a global hospitality group with brands spanning economy to luxury. It earns revenue from room bookings, food and beverage, and management fees from franchised properties, while providing hotel management and franchising services. The company grows through acquisitions and investments, such as Adoria for catering and Squarebreak for upscale villa rentals, combining global expertise with local know-how. Its goal is to expand its footprint while delivering consistent, responsible guest experiences and advancing sustainability across its operations, supported by its loyalty program A Club.
Company Size
10,001+
Company Stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967
Get referred to All Accor
See people who can refer or advise you
Simplify's Take
What believers are saying
- American Express expanded ALL Accor globally on July 22, 2026, widening acquisition channels.
- Accor opened 109 hotels in H1 2026, and plans 350 openings during 2026.
- H1 2026 recurring EBITDA rose 6.5% despite disruption, showing pricing and cost discipline.
What critics are saying
- Reuters reported Grizzly Research trafficking allegations on March 19, 2026; trust damage persists.
- Middle East conflict cut Q2 room revenue on July 30, 2026, hurting UAE demand.
- Net debt hit €3.523 billion in H1 2026; Essendi impairment signals balance-sheet pressure.
What makes All Accor unique
- ALL Accor reached 100 million members and drives twice-frequent stays.
- Accor spans 45 brands across 110 countries, reducing reliance on any single market.
- Its asset-light model pairs 268,000-room pipeline with luxury brands like Raffles and Orient Express.
Help us improve and share your feedback! Did you find this helpful?
Benefits
- Employee Discounts
- Professional Development Budget