SAP Key User - S/4HANA, Process & Projects

Job Description

Position Summary

In this role, you will be a business-facing expert responsible for governing, optimizing, and supporting Sales & Distribution (SD) processes and or EWM (Extended Warehouse Management) within the SAP S/4HANA environment. This role acts as part of the SAP Implementation Team that acts as the critical bridge between business stakeholders and IT/SAP teams, ensuring that local Order-to-Cash (O2C) processes are standardized, efficient, and aligned with business objectives.

 This position will play a key role in S/4HANA local/ business area (BA) implementations, enhancements, and continuous improvement initiatives, driving process excellence across sales order management, pricing, delivery, billing, and customer master data.

This role is Hybrid 3 days a week in Auburn, IN, Fairlawn, OH, Halstead, KS, Mount Pleasant, IA 

HOW YOU WILL MAKE AN IMPACT

Process Ownership & Governance

• Own and standardize local end-to-end Order-to-Cash (O2C) processes (order entry, delivery, billing, invoicing, returns).
• Drive harmonization of SD processes across regions, plants, and distribution centers.
• Ensure alignment with BA/ global templates, best practices, and compliance requirements.
• Creator and owner of the local and business area repository for SAP work instructions developed by applying business knowledge to SAP processes.

SAP S/4HANA SD Expertise

• Act as the functional expert for SAP SD/ EWM(Extended Warehouse Management) in S/4HANA.
  • Customer master, Sales orders, Route Schedules, pricing, billing, quoting, accruals, rebates, credit management, etc.
• Ensure proper integration with MM, FI, and logistics processes

Business–IT Interface

• Translate business requirements into SAP functional specifications.
• Serve as the primary liaison between business users and SAP/IT teams
• Support workshops, fit-gap analysis, and solution validation for local and BA projects.

Implementation, Testing & Quality Assurance

• Lead SD workstream for local activities in S/4HANA implementations and rollouts.
• Ensure proper cleansing and validation of data under the core SD elements.
• Support, define and execute functions related to:
  • Fit Gap Analysis, Test Scenarios, Testing (unit, integration, UAT, etc.), Cutover & Hyper-care
  • Validate system changes to ensure alignment with business processes.
  • Ensure data accuracy and process stability before go-live
• Contribute and test for local/ BA process and system enhancements.

User Training & Adoption

• Act as a trainer and Subject Matter Expert for business users.
• Develop local and BA training materials and SOPs.
• Drive user adoption and best practice usage across the organization.

Operational Support & Continuous Improvement

• Provide support for SD-related issues and root cause analysis.
• Identify process inefficiencies and drive improvement initiatives.
• Ensure system performance and continuous optimization of sales operations.
• Creation of IT work request after troubleshooting and manage the completion and communication of status to completion with business users for SAP

Qualifications

WHAT YOU BRING TO THE ROLE

• Bachelor’s degree in Information Technology, Business Administration, Engineering, Project Management, Supply Chain Management, or a related field or 4+years of experience in lieu of a degree
• 2+ years of SAP SD/ Customer Service experience (preferably S/4HANA)
• Experience in SAP or SAP S/4HANA implementations or rollouts
• Proven experience in Order-to-Cash process optimization
• SAP SD or S/4HANA certification (preferred)
• Proven leadership, communication, presentation, and stakeholder management skills.
• Up to 50% travel required

ADDITIONAL  WAYS TO STAND OUT

• Knowledge of SAP modules including FI/CO, MM, SD, PP, EWM, and/or TM.
• 5+ years of SAP SD/ Customer Service experience (preferably S/4HANA)
• Experience in global or multi-site implementations.
• Familiarity with data migration, system integrations, testing strategies, and change management frameworks.
• SAP S/4HANA SD configuration and Fiori apps
• Integration with MM, FI, and supply chain processes
• Understanding of IDOCs, interfaces, and data flows

Key Competencies

• Strategic Planning
• Training
• Change Management
• Problem Solving
• Conflict Resolution
• Decision Making

• Communication & Presentation Skills Process standardization and continuous improvement
• Strong ownership and accountability mindset

 Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas now or in the future for this job posting. 
 

Additional Information

THE PERKS

· Immediate Benefits
· Paid Time Off
· Tuition Assistance  & Employee Discounts
· Employer 401(k) Match
· Competitive Bonus Programs
· Employee Assistance Program
· Future Growth Opportunities, including personal and professional

· And many more benefits that come with working for a global industry leader!
 

EEO-Statement:

EEO / Disabled / Protected Veteran Employer. Continental offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, veteran status, or any other status protected by applicable law. In addition, as a federal contractor, Continental complies with government regulations, including affirmative action responsibilities for qualified individuals with a disability and protected veterans, where they apply. To be considered, you must apply for a specific position for which Continental has a current posted job opening. Qualifying applications will be considered only for the specific opening(s) to which you apply. If you would like to be considered for additional or future job openings, we encourage you to reapply for other opportunities as they become available. Further, Continental provides reasonable accommodations to qualified individuals with a disability. If you need assistance in the application process, please reply to [email protected] or contact US Recruiting at 800-821-2727. This telephone line and email address are reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application, if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a call back.

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Salary Classification for internal Posting: SG 10, 11