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AXA

Global insurer offering life, property, casualty

Senior Support Engineer

Site Reliability EngineeringPosted on Nov 13
Full-timeMexico City, CDMX, MexicoNo salary listedIn-person

About the Job

Requirements

  • A bachelor's-level degree in Computer Science, Systems Engineering, or Information Technology is required.
  • Intermediate English is desirable.
  • At least 2 to 4 years of experience in application and infrastructure monitoring is required.
  • Practical experience working with Dynatrace is required.
  • Experience creating and administering dashboards, metrics, alerts, and reports in Dynatrace is required.
  • Knowledge of observability, including application performance monitoring, infrastructure, logs, and digital experience, is required.
  • Experience analyzing metrics and troubleshooting is required.
  • Ability to handle queries and analyze data is required.
  • Knowledge of Linux and Windows environments is required.
  • Basic knowledge of networks, protocols, and application architecture is required.

Responsibilities

  • Continuously monitor applications, infrastructure, and services using Dynatrace.
  • Identify, analyze, and follow up on alerts and incidents detected by the platform.
  • Perform root cause analysis when services degrade or fail.
  • Follow up on critical events and coordinate with support, development, and infrastructure teams.
  • Design, develop, and maintain executive, operational, and technical dashboards in Dynatrace.
  • Create custom metrics, reports, and visualizations for different audiences.
  • Define key performance indicators, service-level indicators, and service-level objectives related to availability, performance, and user experience.
  • Generate periodic reports on service trends, capacity, performance, and health.
  • Configure and administer monitoring for applications, services, hosts, and processes.
  • Manage alerting, thresholds, and monitoring rules.
  • Collaborate on implementing new monitoring and observability sources.
  • Maintain operational documentation and tool best practices.
  • Propose improvements to observability and monitoring strategy.
  • Identify opportunities to automate alerts and reports.
  • Participate in initiatives to optimize application performance and stability.

Desired Qualifications

  • Intermediate English proficiency.

About the Company

AXA

Global insurer offering life, property, casualty

AXA is a global insurer and asset manager that provides life, health, and property and casualty insurance, as well as related financial services. Its products work by customers paying insurance premiums in exchange for coverage against risks; AXA pools risk across many policyholders, prices premiums based on risk, and pays claims when events occur, while also offering investment and retirement products through its asset management arm. The company has grown through large acquisitions, giving it a wide geographic footprint and a diverse mix of personal, commercial, and specialty insurance offerings. This scale and breadth set AXA apart from many competitors, alongside a long history of strategic mergers that expanded its reach to customers around the world. AXA’s goal is to be a leading global insurer and asset manager, delivering financial protection and long-term value to customers and stakeholders.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1816

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