Marriott International

Manages and franchises hotels around the world

Valet Spa

Hotel Guest ServicesPosted on Nov 13

Full-timeNo salary listedIn-person

About the Job

Requirements

Preferred qualification: High school diploma or GED equivalent.
No related work experience is preferred.
No supervisory experience is preferred.
No license or certification is required.

Responsibilities

Provide guests with general spa orientation, including the location and use of locker rooms, lounge areas, and hospitality stations.
Offer guests amenities such as water, juice, or heated neck pillows.
Answer questions about general property information and amenities.
Escort guests to and from treatment rooms.
Check the computer regularly throughout the day for schedule updates and changes.
Maintain cleanliness of the workstation, treatment rooms, spa and salon locker room, and lounge areas.
Dispose of trash and dirty linens in the proper area.
Secure supplies and equipment at the end of each shift.
Stock towels, linens, supplies, and amenities in locker rooms, lounge areas, and hospitality stations.
Report accidents, injuries, and unsafe work conditions to the manager, and complete safety training and certifications.
Follow company policies and procedures; maintain a clean and professional uniform and personal appearance; and protect company assets.
Anticipate and address guests’ service needs and thank guests with genuine appreciation.
Speak with others using clear and professional language and develop and maintain positive working relationships.
Comply with quality assurance expectations and standards.
Reach, bend, twist, pull, and stoop, and move, lift, or carry objects weighing up to 10 pounds; stand, sit, or walk for extended periods.
Perform other reasonable job duties as requested by supervisors.

POSITION SUMMARY

Provide general spa orientation to guests upon arrival, such as the location and use of locker rooms, lounge areas, and hospitality stations. Offer guests amenities such as water, juice, or heated neck pillows. Answer questions about general property information and amenities. Escort guests to and from treatment rooms. Check computer for updates and changes to schedule regularly throughout the day. Maintain cleanliness of workstation, treatment rooms, spa/salon locker room, and lounge areas. Dispose of trash and dirty linens in the proper area. Secure supplies and equipment at the end of each shift. Stock towels, linens, supplies, and amenities in the locker room, lounge areas, and hospitality stations.

Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; protect company assets. Anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Reach, bend, twist, pull, and stoop; move, lift, or carry objects weighing less than or equal to 10 pounds; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Company

Marriott International

Manages and franchises hotels around the world

Marriott International manages and franchises hotels and resorts for leisure and business travelers, with brands spanning luxury stays, select-service hotels and extended visits. Its portfolio includes The Ritz-Carlton, Sheraton and Courtyard, giving hotel owners different formats for serving guests. Most properties belong to third-party owners: Marriott earns management fees tied to hotel revenue and profit, or franchise royalties for use of its brands and systems, while owning or leasing a small share itself. The company also licenses its names for branded residences and vacation ownership properties. With operating roots dating to 1927, Marriott is headquartered in Bethesda, Maryland.

Company size: 10,001+
Company stage: IPO
Headquarters: Bethesda, MD
Founded: 1927

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