Customer Support Manager
Fuku
Customer Support Manager
Fuku
AI-powered platform matches candidates with jobs
Fuku · São Paulo, Brazil · Full-time · Posted 2026-06-08
Workplace: on_site
Job Title: Customer Support Manager – Latin American Operations
Key Responsibilities:
- Oversee and manage customer support activities for Latin American markets.
- Lead and mentor a team of customer support representatives to ensure high-quality service.
- Develop and implement strategies to improve customer satisfaction and operational efficiency.
- Handle escalated customer issues and resolve them in a timely and professional manner.
- Monitor performance metrics and prepare regular reports for senior management.
- Collaborate with other departments to address customer needs and feedback.
Requirements:
- Fluency in both Portuguese and English is mandatory.
- Proven experience in customer support or a related field, preferably in a managerial role.
- Strong leadership and communication skills.
- Ability to work effectively in a multicultural environment.
- Excellent problem-solving and organizational abilities.
This role is critical to ensuring exceptional customer experiences and supporting the growth of our business in Latin America.
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Fuku.ai provides an AI-powered recruitment platform that helps HR teams find top candidates by delivering a curated, ranked list of profiles and resumes, with a focus on white-collar roles like lawyers, finance, and tech. It automatically matches job seekers to relevant opportunities based on experience, skills, and preferences, and lets professionals build detailed profiles. It differentiates itself with curated, ranked candidate lists within a subscription model for companies and a Talent Community that connects specialists to opportunities within client networks. Its goal is to help clients speed up hiring, optimize recruitment processes, and enable meaningful business improvements.
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