Operations Asset Technician

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
 

Grade: Services 209Pay Range: $28.41 - $41.25

Job Description

The Associate Asset Manager will provide hands-on management of assets that pass through our Salt Lake City Office. They will be responsible for the processing of laptops, tablets, and peripherals throughout the device’s lifecycle (Receiving, Deployment Readiness, Warranty Repair, Redeployment Processing, and Retirement). </b></p><br><br>This role will manage the Warranty process for our devices, with their respective vendors/manufacturers. This includes identifying & classifying defects, sending them to the vendor for repair, and receiving them back into inventory upon repair completion. This person will be responsible for the deployment readiness process (cleaning, imaging, and configuring) for laptops in Site Support & Talent Lifecycle Management. They will also be responsible in retiring assets, at the end of their lifecycle, and working with our E-recycling vendor in appropriately disposing of those assets. </b></p><br><br>The Associate Asset Manager will work closely with the Operations Asset Manager to reach a goal of 100% asset accuracy within our environment. This includes redefining current policy to enable enhanced transparency into our assets and exploring new avenues of reaching offline assets. </b></p><br><br>This role requires advanced knowledge of laptop hardware, operating software (Windows 7 & up + macOS 10.12 & up), and foundational knowledge of end-point monitoring software (Ncentral, JAMF, InTune, and AzureAD).

Essential Functions and Responsibilities:

Managing the entire Warranty Repair process for laptops & tablets.
Clean, image, configure, deploy, and dispose of assets throughout their respective lifecycles as outlined by the Operations Asset Manager.
Collaborate with Site Support & Talent Lifecycle Management, ensuring asset action items are being met for the asset return policy.
Assign laptop assets, to their respective users in ServiceNow. This also includes inputting notes into the asset record for work done & repairs.
Secure wipe of laptops to remove WGU data from machines for disposal.
Coordinating and organizing disposal pickups from an approved E-recycler.
Updating RAM & Storage of laptops to meet WGU standards.
Perform monthly stockroom audits.
Knowledge, Skill and Abilities

Advanced knowledge of Laptop Hardware configurations (Lenovo ThinkPads, Apple MacBooks, and Microsoft Surface).
Foundational knowledge of endpoint monitoring software (N-central, JAMF, Intune, and Azure AD).
Advanced knowledge of Operating Systems (Windows 7+ and macOS 10.12+).
Ability to manage relationships with vendors, for best practices in warranty repairs & disposals.
Ability to multi-task, prioritize, communicate, and adapt is essential for this fast-paced team environment.
Proven track record of safely repairing/replacing computer hardware components.
Qualifications

Minimum Qualifications:

High School diploma
3 years of experience directly handling & managing laptops, tablets, peripherals, troubleshooting, maintaining, and configuring Windows & Apple devices.
2 years of experience replacing hardware components.
1 year of experience in managing a warranty process with multiple vendors and stockroom management/maintenance.
A+ Certification
Preferred Qualifications:
4 years of experience directly handling & managing laptops, tablets, and peripherals, troubleshooting, maintaining, and configuring Windows & Apple devices
2-3 years of experience replacing hardware components, managing a warranty process with multiple vendors, managing/maintaining stockroom.
Experience working with ServiceNow
Working Conditions

This role will require the ability to lift items up to 50 lbs. This role will be required to perform stockroom audits, which will require bending, sitting, reaching, and equipment use in storing or counting assets.

This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [email protected].

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.