All Accor

Global hotel management, franchising, loyalty program

Anfitrião de Hospedagem

Hotel Guest ServicesPosted on Nov 13

Full-timePaulínia - State of São Paulo, BrazilIn-person

About the Job

Requirements

Communicate effectively and resolve problems, including unexpected situations.
Follow established norms and procedures.
Demonstrate organization and responsibility.
Provide good customer service and adapt to change and different guest profiles.

Responsibilities

Serve customers in accordance with the style of the relevant brand.
Provide guests with information according to their needs and essential area practices.
Perform check-in and check-out activities.
Perform night-audit activities when assigned to the overnight shift.
Handle charges and reservations.
Provide telephone and WhatsApp service.
Issue invoices.
Ensure customers' safety and well-being.
Keep social areas organized.

Descrição da vaga

Atender os clientes, de acordo com o estilo da marca de atuação. Prestar informações
diversas, de acordo com as necessidades dos hóspedes e práticas essenciais da área. Realizar check in e check out,
atividades de auditoria noturna (para o turno da madrugada), cobrança, reservas, atendimento telefônico e whatsapp, emissão de notas fiscais, zelar pela segurança e bem-estar dos clientes e
organização das áreas sociais.

Qualificações

Boa comunicação, facilidade e equilíbrio em resolver problemas, em situações inesperadas e em seguir normas, senso de organização e responsabilidade, buscar sempre o bom atendimento, estar aberto a mudanças e adaptação a diferentes perfis.

Informações adicionais

Turnos manhã e tarde
Escala 5x2
Convênio Médico Amil (coparticipação)
Convênio Odontológico (opcional)
Convênio Farmácia
Vale Transporte
Vale refeição/ alimentação R$ 655,00
Day Off aniversário
Desconto em hospedagem e alimentação na rede Accor
Totalpass

Compensation: N/A to 2392 (BRL) (MONTHLY)

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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