Content Marketing Manager
8returns
Content Marketing Manager
8returns
Automates eCommerce returns management via SaaS
Every online shop has returns. Most treat them as a cost. We help brands turn them into a better customer experience, more exchanges instead of refunds, and less work for their teams.
400+ brands run their returns on 8returns, including Tommy Hilfiger, Reebok, Fielmann and OACE. We're a small team in Berlin where everyone owns their projects end to end, with few meetings, short decision paths and direct feedback.
You'll be the first person at 8returns who works on content full-time. You'll own our content across all channels, from LinkedIn and video to the website and product launches. Most of it will be in German, and you'll work directly with the founders.
Make short videos: explainers, customer stories and a look at how we work.
Run our company LinkedIn and help the founders post on their own profiles.
Write our newsletter and grow its readership.
Plan and create the content for product launches and new features, together with Product.
Talk to Sales and Customer Success to find topics, and turn customer conversations into content.
Come up with formats you can repeat, and post regularly.
Look at the numbers to see what works, and change course when something doesn't.
Native-level German, written and spoken. You'll write most of our content in German. Fluent English on top.
1–3 years of experience in content, social media or marketing.
You've built an audience or grown an account before. It doesn't have to be a huge one.
High agency: you see what needs doing and get it done without being asked.
You write well and know what good content looks like.
You can film and edit a video yourself and are fine being on camera.
You know LinkedIn and short-form video well.
You use AI tools in your daily work.
You don't have to tick every box. If this sounds like you, apply.
Competitive salary
Fully remote, with regular team meetups
Responsibility from day one, and the chance to lead content at 8returns as we grow
Intro call (15 min)
Deep dive (60 min)
Call with our founders (30 min)
Paid trial day
8returns provides a SaaS platform that manages eCommerce returns, automating refunds, exchanges, store credits, and repairs for retailers and their customers, while connecting with logistics partners like DHL. The product is cloud-based and integrates with a retailer’s order data and shipping workflow, automating return steps and updating records automatically without spreadsheets, with options for refunds, exchanges, store credits, or repairs, and supports paperless returns. It differentiates itself by serving high-volume retailers with end-to-end automation and logistics integration, reducing customer support inquiries and operational overhead, and offering scalable, premium features or custom solutions. The goal is to help online stores improve customer satisfaction and retention while saving time and resources for the business.
Explore more opportunities at 8returns