Air

Subscription-based digital asset management for marketers

Lead Data Operations & Quality

Data ManagementConfirmed live in the last 24 hours

Full-timePittsburgh, PA, USANo salary listed

About the Job

Requirements

At least 3 years of experience in content operations, data operations, research operations, data quality assurance/validation, or similar roles supporting structured data workflows.
At least 1 year of experience leading analysts or data quality assurance teams; offshore and/or shift-based coverage is preferred.
Proven ability to manage high-volume validation work with tight service-level agreements, competing priorities, and frequent context switching.
Experience with SQL and Python.
Experience working with structured datasets, logs, and validation outputs to identify root causes and reduce rework.
Familiarity with data quality assurance concepts, including sampling methods, error categorization, trend tracking, and continuous improvement loops.
Demonstrated success in coaching teams, improving performance, and maintaining high-quality standards.
Strong judgment and attention to detail when validating complex relationships and resolving ambiguous cases.
Excellent written communication skills, including the ability to document decisions with clear reasoning and auditable source support.
Ability to prioritize, triage, and execute quickly while maintaining consistent quality.
Strong stakeholder communication skills and the ability to coordinate across multiple workstreams.
Ability to operate in a supporting-leader capacity and report outcomes, blockers, and risks upward.
U.S. citizenship is required.

Responsibilities

Support the Content Analyst Manager in overseeing two offshore teams across split shifts.
Manage and provide leadership for two offshore teams, including daily workflow, assignments, prioritization, throughput, and service-level-agreement delivery.
Coach team members through calibrations, feedback, one-on-one meetings, and lead check-ins to maintain morale and accountability across different cultures and working hours.
Escalate risks, resourcing gaps, and performance concerns to the Content Analyst Manager.
Oversee manual quality assurance and validation, especially for high-volume checks with quick turnaround.
Triage requests, prioritize workloads, meet service-level agreements, establish feedback loops to reduce errors and improve accuracy, and document issues and resolutions.
Provide daily and weekly status updates on volume, trends, and blockers.
Maintain and improve standard operating procedures, quality assurance guidelines, and validation standards.
Track key performance metrics and risks.
Lead calibration and review routines.
Support performance coaching and skill development.
Report progress, risks, and outcomes directly to the Content Analyst Manager.

Desired Qualifications

Current possession of a U.S. security clearance, or the ability to obtain one with company sponsorship.
Experience in or exposure to a startup or other entrepreneurial environment.
Ability to translate operational problems into simple technical solutions, such as query-based checks, automated sampling, error flagging, and process instrumentation.
Experience leading analysts or data quality assurance teams with offshore and/or shift-based coverage.

Company Description

Air is the leader in Enterprise Readiness. Our mission is to establish readiness as a real-time condition that is continuously achieved. Today, a dangerous Readiness Gap exists between what the front line needs and what is delivered. Our AI-native platform, Air Enterprise Readiness, aligns development, production, delivery, and sustainment into one coordinated execution system for government agencies and industrial suppliers. By revealing true capacity, exposing real constraints, coordinating resources, and executing at the speed of operational demands, the front line gets what it needs to succeed.

Job Description

We are seeking an exceptional and experienced Senior Content Operations team member, a role for someone who shares our passion and obsession with quality. You will be a core member of our team dedicated to helping our clients replace time-consuming, manual processes to achieve informed, real-time decisions about government markets, competitors, and agency relationships. The ideal candidate is a hands-on analyst with large dataset experience. You must also possess strong interpersonal skills to work cross-functionally across internal teams and with Air platform Subject Matter Experts (SMEs).

You will support the Content Analyst Manager in overseeing two offshore teams across split shifts, ensuring the delivery of high-quality, fast-turn validation and QA. This role involves assisting with day-to-day team management, workload prioritization, and performance support while maintaining high-confidence accuracy across every data point. You will own feedback loops and process improvements—leveraging technical skills to reduce rework, improve scalability, and strengthen overall execution—while reporting progress, risks, and outcomes directly to the Content Analyst Manager.

This role is a full-time position located out of our office in Pittsburgh, PA.

This role may require up to 10% travel

Scope of Responsibilities

The Senior Team member you will manage and provide leadership for two offshore teams, overseeing daily workflow, assignments, prioritization, throughput, and SLA delivery. This includes consistent coaching (calibrations, feedback, 1:1s/lead check-ins) to maintain morale and accountability across different cultures and hours, as well as escalating risks, resourcing gaps, and performance concerns to the Content Analyst Manager.

The role also involves overseeing manual QA and validation, especially for high-volume checks with quick turnaround. Key responsibilities include triaging requests, prioritizing workloads, meeting SLAs, establishing feedback loops to reduce errors and improve accuracy, and documenting issues and resolutions to enhance future execution. Daily/weekly status updates on volume, trends, and blockers are required.

Further responsibilities encompass maintaining and improving SOPs, QA guidelines, and validation standards; tracking key performance metrics and risks; leading calibration and review routines; and supporting performance coaching and skill development.

Qualifications

U.S. Citizenship is required

Required Skills:

3+ years of experience in content operations, data operations, research operations, data QA/validation, or similar roles supporting structured data workflows
1–3+ years experience leading analysts or data QA teams (including offshore and/or shift-based coverage preferred)
Proven ability to manage high-volume validation work with tight SLAs, competing priorities, and frequent context switching
SQL and Python experience
Experience working with structured datasets, logs, and validation outputs to identify root causes and reduce rework
Familiarity with data QA concepts (sampling methods, error categorization, trend tracking, and continuous improvement loops).
Demonstrated success in coaching teams, improving performance, and maintaining high-quality standards
Strong judgment and attention to detail when validating complex relationships and resolving ambiguous cases
Excellent written communication — able to document decisions with clear reasoning and auditable source support
Ability to prioritize, triage, and execute quickly while maintaining consistent quality
Strong stakeholder communication skills and the ability to coordinate across multiple workstreams
Comfortable operating in a “supporting leader” capacity and reporting outcomes, blockers, and risks upward

Desired Skills:

Current possession of a U.S. security clearance, or the ability to obtain one with our sponsorship
Experience in or exposure to the nuances of a startup or other entrepreneurial environment
Ability to translate operational problems into simple technical solutions (query-based checks, automated sampling, error flagging, process instrumentation)

We firmly believe that past performance is the best indicator of future performance. If you thrive while building solutions to complex problems, are a self-starter, and are passionate about making an impact in global security, we’re eager to hear from you.

Air is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

About the Company

Air

Subscription-based digital asset management for marketers

Air Inc. provides digital asset management software that helps marketers and creatives organize, find, approve, and share digital content. Its core product automates asset organization, search, approval workflows, and sharing within a subscription-based platform, enabling teams to collaborate more efficiently. The company differentiates itself through workflow automation and a community-driven approach, offering a Beta and Research program where users test features and influence development, and by supporting social initiatives (donating 100% of merchandise profits to the Red Hook Initiative). Air Inc.'s goal is to boost productivity for marketing and creative teams while building a collaborative user community and supporting social causes.

Company size: 201-500
Company stage: Series B
Total funding: $70.5M
Headquarters: New York City, New York
Founded: 2017

Recently Posted Jobs

Explore more opportunities at Air

See more jobs