Assistant Manager - Outlet
No salary listed
Senior
Bachelor's
Visakhapatnam, Andhra Pradesh, India
In Person
Food Service & HospitalityFood & Beverage Operations Management
About the job
Requirements
- A minimum of 5–6 years of progressive experience in food and beverage operations management or outlet management is required.
- A proven track record of successfully managing outlets, all-day dining establishments, or similar hospitality operations is required.
- Strong knowledge of food safety, hygiene standards, and health and safety regulations specific to food service operations is required.
- Proficiency in profit and loss management, cost control, and financial analysis is required.
- Experience in training, development, and team motivation is required.
- Proficiency in hospitality management systems and point-of-sale software is required.
- Advanced proficiency in Microsoft Office applications, particularly Excel for data analysis and reporting, is required.
- Ability to work flexible hours, including evenings, weekends, and public holidays, is required.
- Inventory management and stock control expertise is required.
- Experience with reservation systems and table management is required.
- Knowledge of capacity planning and revenue management is required.
- Guest complaint resolution and service recovery expertise is required.
- A hospitality management qualification, diploma, or relevant professional certification is preferred.
- Experience working within luxury hotel environments, premium hospitality brands, or high-volume outlet operations is preferred.
- Experience in menu development, food costing, and collaboration with culinary teams is preferred.
- Familiarity with guest feedback management systems and quality assurance procedures is preferred.
Responsibilities
- Oversee daily outlet operations, ensuring smooth service delivery and adherence to operational standards and brand guidelines.
- Supervise, train, mentor, and motivate outlet staff, including servers, kitchen personnel, and support staff, while fostering a positive and inclusive work environment.
- Maintain guest service standards and satisfaction through regular interaction, attentive listening, and proactive feedback management.
- Monitor and control food and beverage costs, inventory levels, and stock rotation to optimize profitability and minimize waste.
- Ensure compliance with health, safety, and hygiene regulations by conducting regular inspections and audits.
- Manage reservations, table allocations, and guest flow to maximize outlet capacity, revenue, and operational efficiency.
- Prepare, analyze, and present operational reports, including sales figures, labor costs, performance metrics, and key performance indicators.
- Implement and maintain quality assurance procedures for food presentation, taste, consistency, and service.
- Address guest complaints and concerns, implementing corrective measures and follow-up actions as necessary.
- Collaborate with the culinary team to develop menus, seasonal offerings, and promotional initiatives that drive revenue and guest engagement.
- Conduct staff briefings, performance reviews, and one-on-one coaching sessions; identify training needs and create development opportunities.
- Manage scheduling and rostering to ensure adequate staffing during peak and off-peak periods while maintaining labor cost efficiency.
- Liaise with other departments to coordinate support for organizational operations.
- Maintain outlet cleanliness, ambiance, and aesthetic standards in accordance with organizational brand guidelines.
- Analyze guest feedback and operational data to identify trends and opportunities for improvement.
- Manage operational challenges while maintaining transparent communication with team members.
About the company
Accor is a global hospitality group with brands spanning economy to luxury. It earns revenue from room bookings, food and beverage, and management fees from franchised properties, while providing hotel management and franchising services. The company grows through acquisitions and investments, such as Adoria for catering and Squarebreak for upscale villa rentals, combining global expertise with local know-how. Its goal is to expand its footprint while delivering consistent, responsible guest experiences and advancing sustainability across its operations, supported by its loyalty program A Club.
Company Size
10,001+
Company Stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967
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Simplify's Take
What believers are saying
- American Express expanded ALL Accor globally on July 22, 2026, widening acquisition channels.
- Accor opened 109 hotels in H1 2026, and plans 350 openings during 2026.
- H1 2026 recurring EBITDA rose 6.5% despite disruption, showing pricing and cost discipline.
What critics are saying
- Reuters reported Grizzly Research trafficking allegations on March 19, 2026; trust damage persists.
- Middle East conflict cut Q2 room revenue on July 30, 2026, hurting UAE demand.
- Net debt hit €3.523 billion in H1 2026; Essendi impairment signals balance-sheet pressure.
What makes All Accor unique
- ALL Accor reached 100 million members and drives twice-frequent stays.
- Accor spans 45 brands across 110 countries, reducing reliance on any single market.
- Its asset-light model pairs 268,000-room pipeline with luxury brands like Raffles and Orient Express.
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Benefits
- Employee Discounts
- Professional Development Budget