Field Service Supervisor

About us. Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com.

We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

Epiroc offers rewarding experiences and professional growth opportunities. Recognition for your hard work includes:

• Competitive wages and annual employee bonus and incentives as applicable to certain positions.
• Family-friendly benefits package.
• Company matching group retirement savings plan.
• Paid vacation and sick time.
• Fleet vehicles and travel allowances (as applicable).
• Support for relocations.
• Employee perks and discounts.
• Trades apprenticeships.
• Support for growth, training and education.
• Progressive flexible work arrangements as applicable to certain positions.
• Employee social engagement activities and Company-sponsored events including fundraising, family, and community involvement.

Join Our Team as a Field Service Supervisor at Epiroc!

The Field Supervisor will work within the Field Service department to assist the Service Manager with supervision duties in the field.

Work Type: Onsite

Responsibilities:

• Assist with monthly safety meeting presentations, daily safety card inspections and safety talks. 
• Ensure new hires complete HR/H&S orientation.
• Conduct regular site visits with technicians.
• Conduct field shop inspections including job/toolbox audits.
• Perform machine audits.
• Conduct Epiroc’s service fleet truck inspections.
• Provide support and coverage for the field planner when required.
• Work closely with the planner for scheduling technician availability.
• Ensure compliance with safety and PPE inspections.
• Establish effective working relationships with and effectively mentor junior technicians.
• Ensure strong working relationships with customers.
• Create and manage Service Request Forms (SRFs).
• Work closely with account managers and on-site product support technicians.
• Provide technical support as required.
• Daily reporting to the Service Manager outlining the technician's activities for the day and bring forward matters that need to be addressed.
• Assist Field Service Manager with employee corrective actions.
• Work within and promote a supportive and innovative team culture.
• Some travel may be required.
• After hours and some weekend work may be required.
• Actively participate in continuous improvement initiatives.
• Perform other relevant tasks and duties as assigned by the manager.

Knowledge/Education:

• Minimum five (5) years of relevant experience in the service sector of the mining industry.
• Epiroc SDE, LHD and TME experience is an asset.
• College trade diploma or equivalent experience.
• Red Seal trade certification.
• Possess a valid vehicle driver’s licence.
• Solid knowledge of the repair and maintenance practices of surface and underground Epiroc mining equipment.

Skills and Abilities:

• Strong computer skills including Lotus Notes, Excel, PowerPoint, Microsoft office, Adobe, etc.
• Self-motivated and driven to achieve client satisfaction targets.
• Ability to create and manage own schedule and be self-sufficient.
• Excellent communication skills both verbal and written.
• Ability to work independently with little direction while still being part of the team.
• Demonstrated organizational, time management, and interpersonal skills.
• Demonstrated team-player with focus on customer service.
• Willingness to travel and to go on site.
• Willingness to help grow and develop the team.
• Fluent in both English and French is an asset.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.

Expected compensation range: 103,175.00$ - 135,602.00$

We believe all persons are entitled to equal opportunity. We encourage applications from all qualified persons, including women, visible minorities, Indigenous Peoples, and persons with disabilities. We also welcome applications from non-Canadians who are eligible to work in Canada.

We want you to take part in our journey. Accommodation is always available on request for candidates taking part in all aspects of the selection process. If contacted regarding your application, please advise your Human Resources representative should you require accommodation to attend an interview or participate in the selection process.

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.  Learn more at www.epiroc.com