Manager, Real Estate Operations

Job Title: Manager, Real Estate & Facilities

Job Summary:

The Manager, Real Estate Operations is responsible for the effective oversight of day-to-day operations at the corporate headquarters and for designing, launching, and managing a scalable national facilities management program for more than 100 field offices across the United States. Serving as the primary point of contact for all facilities-related needs, this role delivers exceptional customer service through a centralized, call-center-style support model. The ideal candidate is a proactive self-starter, highly organized, and skilled in managing complex facilities operations at scale, with strong communication and operational discipline.

Essential Duties and Responsibilities:

Headquarters Facilities Management (Kansas City):

• Oversee all day-to-day operations of the headquarters facility, including maintenance, repairs, janitorial services, HVAC, electrical, plumbing, furniture, and space management.

• Maintain standards for breakrooms, conference rooms, storage areas, and common spaces.

• Coordinate and manage vendor relationships and performance.

• Ensure a clean, safe, well-maintained, and professional work environment.

• Provide support for internal meetings, events, and executive needs as necessary.

• Manage facilities-related budgets, invoices, and service contracts.

National Facilities Management Program:

• Design and implement a centralized facilities management program for 100+ field offices nationwide.

• Serve as the main remote facilities support contact ("call center" model) for all office locations.

• Establish and oversee standardized service delivery processes, preventative maintenance programs, response times, service level expectations, and vendor standards and scopes of work.

• Administer the facilities ticketing/work order system to ensure timely resolution of issues.

• Facilitate coordination with landlords, property managers, and national service providers.

• Centralize facilities support to reduce operational burden on local office staff.

Preferred Education and Experience:

Required Qualifications:

• 5+ years of experience in facilities management, preferably managing multi-site, national operations

• Demonstrated experience in remote facilities management or call center support environments

• Proven ability to manage vendors and service providers at scale

• Exceptional customer service orientation with strong communication skills

• Highly organized, detail-oriented, and process-driven

• Self-starter who thrives in fast-paced, high-growth environments

Skills:

• Experience supporting professional services, financial services, or corporate office environments

• Experience building or scaling a national facilities program

• Strong knowledge of lease administration and landlord coordination

• Budget management and demonstrated success driving cost-saving initiatives

• Ownership mindset with a commitment to follow-through

• Ability to remain calm under pressure and provide service-oriented leadership

• Ability to think and operate at a national scale while executing locally

We welcome your interest in being a part of our firm. We believe in giving associates progressive opportunities, actively nurturing professional growth and giving back to the community. We are dedicated to building a diverse culture where everyone has the support they need to achieve their career goals. We offer an innovative workplace and a culture that fosters camaraderie, teamwork and work-life balance.

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