Facilities Operations Centre
Amazon
Facilities Operations Centre
Amazon
Sells products online and rents cloud computing
G'day! You've found an opportunity that could define your next chapter.
Applicants must be Australian citizens and hold or be eligible to obtain an Australian Government Security Clearance with the ability to successfully complete an Organisational Suitability Assessment. More information regarding security clearances can be found at https://www.agsva.gov.au/.
The Mission - Why This Program, Why Now?
You're joining at the defining moment of one of the most significant technology programmes Australia has ever undertaken. This programme will build and operate the dedicated cloud giving Australia's national security community and its allies the capability to see more, share more, innovate and act faster than ever before.
Your Role in the Mission
Imagine being the eyes and ears of one of the world's most advanced data centre ecosystems. As a Facilities Operations Centre (FOC) team member, you'll sit at the nerve centre of 24/7 infrastructure monitoring the place where every electrical pulse, every mechanical system, and every critical alert converges into a single, unified picture.
This isn't passive monitoring. This is active stewardship of the physical backbone that powers innovation for millions. When a Large Scale Event unfolds or a Critical Site Event demands immediate coordination, you'll be the calm, decisive voice that brings teams together and drives resolution. You'll bridge the gap between IT infrastructure and facilities systems, understanding how these two worlds interlock to deliver unbreakable reliability.
You're joining a team that's being built from the ground up a newly developed capability where your ideas, your processes, and your standards will become the foundation. You'll help shape communication protocols, develop tools that amplify team performance, and drive a culture of operational excellence that ripples across the entire organisation.
Benefits
- Learning & development - AWS training and certification support, access to internal learning platforms.
- Health, income protection and life cover - Amazon subsidises private health insurance premiums, and group salary continuance and life insurance are included at no cost to you
- Military differential pay launching in Australia - Australian employees taking defence reserve leave may receive up to 52 weeks of military differential pay to help cover the difference in pay while serving
- Employee Assistance Program - Free, confidential support 24 hours a day, 7 days a week for you and your family - mental health, financial coaching, legal questions, and everyday life events.
- Family-building benefit - Access to Maven for fertility treatment, adoption support, surrogacy, and parenting coaching
- Amazon Extras & employee discount - cashback and discounts across hundreds of retail, fitness, travel, and lifestyle partners.
Key job responsibilities
You'll be the operational heartbeat of our data centre infrastructure — monitoring, coordinating, and driving excellence across every shift.
Your core mission centres on real-time monitoring of the Amazon facilities infrastructure platform, where you'll interpret signals from electrical and mechanical systems to maintain optimal performance. You'll serve as the trusted point of contact for both internal engineering teams and external partners, ensuring seamless communication flows during normal operations and critical events alike.
When emergencies strike, you'll step into a coordination role that demands clarity under pressure. You'll facilitate recovery efforts during Large Scale Events and Critical Site Events, bringing together the right people with the right information at the right time. Your post-mortem contributions will turn incidents into insights, strengthening the entire operation with every lesson learned.
Beyond reactive response, you'll be a builder. You'll help develop communication and escalation protocols that sharpen team performance, and contribute to creating tools that make the entire FOC more effective. Your meticulous record-keeping will ensure continuity across shifts and provide the data foundation for continuous improvement.
This is shift work in a 24/7 environment.
A day in the life
Your day begins with a handover that's more than a formality - it's a transfer of situational awareness. You absorb the state of play across the entire facility ecosystem which systems are nominal, what's being watched, and where attention might be needed next.
Screens illuminate with real-time data from electrical and mechanical systems across the data centre fleet. You're reading the rhythm of the infrastructure - power distribution, cooling performance, environmental conditions - identifying patterns before they become problems. A temperature anomaly in one zone catches your eye; you investigate, correlate with recent maintenance activity, and determine it's within expected parameters. Documented. Noted. Moving on.
Mid-shift, an alert escalates. A critical system requires coordinated response. You activate the communication protocol you helped design, reaching the right engineers within minutes. As the facilitator, you're tracking actions, updating stakeholders, and ensuring nothing falls through the cracks. The issue resolves cleanly - another testament to preparation meeting execution.
Between events, you're collaborating with peers on improving a monitoring dashboard, drafting a proposal for a new escalation pathway, or reviewing post-mortem findings from last week's incident. You're not just maintaining the status quo - you're actively raising the bar.
As your shift closes, you compile a comprehensive handover that gives the incoming team everything they need to maintain continuity. You leave knowing that your vigilance kept critical systems running, your coordination brought teams together, and your ideas are making the operation stronger every day.
- 2+ years of electrical and mechanical facilities maintenance experience
- 2+ years of data center engineering or operations experience
- 1+ years of experience working with Building and/or Electrical Platform Management Systems
- 3+ years of data center engineering or operations experience
- Strong verbal and written communication skills and strong Microsoft Office skills (Word, Excel, Access)
- Ability to maintain SLAs through the implementation of proactive issue detection and reporting tools and ability to follow and complete support procedures, system documentation, and issue tracking entries, root cause analysis and complex problem solving skills
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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Amazon runs the largest online store in the United States and rents cloud computing to businesses and governments through Amazon Web Services. AWS pioneered renting computing power over the internet, and Amazon built its own delivery network to get orders to customers quickly. Shoppers buy from Amazon and from independent sellers on its store, and Prime members pay a subscription for fast free shipping, streaming video and music, and other perks. AWS rents out computing power, storage, databases, and AI tools so companies can run software without owning servers, and Amazon also makes Kindle e-readers and Echo speakers with the Alexa assistant. Jeff Bezos founded Amazon in 1994, and it is based in Seattle, Washington.
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