AYANA Hospitality

Global hospitality group developing iconic destinations

Guest Relations Officer

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeBali, IndonesiaNo salary listedIn-person

About the Job

Requirements

A minimum of 1 year of experience in the same or a similar position in a large luxury resort or 5-star hotel is required.
Experience handling guest inquiries, feedback, and complaints professionally is required.
Fluency in Korean, Mandarin, Japanese, or another relevant language is required.
A diploma in Rooms Division, Hospitality Management, Hotel Management, or another relevant field is required.

Responsibilities

Review arrival lists and prepare for daily guest arrivals and special occasions.
Welcome and warmly greet guests upon arrival and throughout their stay.
Attend to guest inquiries, requests, feedback, and concerns in a professional and timely manner.
Assist in preparing welcome amenities, guest information, and other personalized guest arrangements.
Provide accurate information about resort facilities, amenities, services, dining outlets, activities, and surrounding areas.
Proactively anticipate guest needs and create personalized experiences throughout their stay.
Assist guests with arrangements, including transportation, restaurant reservations, activities, travel arrangements, and other requests.
Maintain effective communication and coordination with relevant departments to ensure seamless guest experiences.
Handle guest concerns professionally and escalate issues to the Guest Relations Manager when required.
Maintain a high standard of personal grooming, service etiquette, and professional conduct.
Ensure compliance with resort standards, health and safety requirements, and luxury service standards.
Build positive relationships with guests and contribute to guest satisfaction and loyalty.

Desired Qualifications

A bachelor's degree is desirable.
Experience using OPERA Property Management System is an advantage.
Experience attending to VIPs and special guests is an advantage.
Experience assisting guests with arrangements such as transportation, reservations, travel arrangements, and messages is an advantage.

Guest Relations Officer - Central & Eastern Europe | AYANA BALI

AYANA Hospitality · Bali, Indonesia · Full-time · Posted 2026-08-14

Workplace: on_site

Department: Rooms

Description

We are looking for a warm, energetic, and service-oriented Guest Relations Officer to join our Rooms team at AYANA Bali, one of Bali’s leading luxury resorts.

This role is responsible for creating memorable guest experiences through personalized service, attentive communication, and proactive assistance. The ideal candidate is confident, well-presented, culturally aware, and passionate about delivering exceptional luxury hospitality to our international guests.

Responsibilities

Review arrival lists and prepare for daily guest arrivals and special occasions.
Welcome and warmly greet guests upon arrival and throughout their stay.
Attend to guest inquiries, requests, feedback, and concerns in a professional and timely manner.
Assist in preparing welcome amenities, guest information, and other personalized guest arrangements.
Provide accurate information about resort facilities, amenities, services, dining outlets, activities, and surrounding areas.
Proactively anticipate guest needs and create personalized experiences throughout their stay.
Assist guests with various arrangements, including transportation, restaurant reservations, activities, travel arrangements, and other requests.
Maintain effective communication and coordination with relevant departments to ensure seamless guest experiences.
Handle guest concerns professionally and escalate issues to the Guest Relations Manager when required.
Maintain a high standard of personal grooming, service etiquette, and professional conduct.
Ensure compliance with resort standards, health and safety requirements, and luxury service standards.
Build positive relationships with guests and contribute to guest satisfaction and loyalty.

Requirements

Minimum of 1 year of experience in the same or a similar position in a large luxury resort or 5-star hotel
Experience handling guest inquiries, feedback, and complaints professionally
Fluent in Korean, Mandarin, Japanese, or another relevant language
Diploma in Rooms Division, Hospitality Management, Hotel Management, or other relevant fields. Bachelor's degree is desirable
Experience using OPERA PMS is an advantage
Experience attending to VIPs and special guests is an advantage
Experience assisting guests with arrangements such as transportation, reservations, travel arrangements, and messages is an advantage

Apply

Apply at AYANA Hospitality

About the Company

AYANA Hospitality

Global hospitality group developing iconic destinations

AYANA Hospitality designs and manages iconic travel destinations and voyages around the world. It creates resort properties and cruises that emphasize wellbeing, nourish the senses, and enrich the mind, pairing attentive service with thoughtful experiences. The company differentiates itself by prioritizing harmony with self, others, and nature, and by offering a “place of refuge” for every guest across its destinations. Its goal is to deliver exceptional service and meaningful inspiration through carefully crafted spaces and experiences that travelers can trust to refresh and uplift them.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Indonesia
Founded: 1996

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