Development Services Manager

Hospice of Washington County
Location: Hagerstown, MD

Under general supervision, maintains responsibility for the financial operations of the Development Department including charitable contribution management (online giving, direct mail, EFT etc.), financial reporting, analysis and reconciliation, and management of all donor databases, assists with event planning and execution and managers special funds or projects.

Education

Bachelor’s Degree or equivalent work experience required

Experience

5 years’ experience with financial recording and reporting of donor charitable gifts, preferably in a development office or nonprofit business setting. Knowledge of financial and fundraising software, including Raiser’s Edge 7 or NXT, or other online giving software, Onbase, PaperSave, Microsoft Office.

Accounting background helpful. 

Knowledge, Skills and Abilities

• Blackbaud Raiser’s Edge proficiency
• Ability to demonstrate accuracy of work
• Understanding of IRS regulations pertaining to charitable donations
• Ability to assist with event planning and logistics.
• Ability to effectively communicate to a diverse group of community members.
• Ability to utilize Microsoft Office Suite products.
• Strong interpersonal relations skills to cultivate relationships.
• Strong customer service focus
• Skill in oral and written communication
• Skill in using computer and a variety of personal productivity applications

Licensures, Certifications

bCRE preferred

Principal Duties and Responsibilities

• Charitable Gift Management; prepare daily financial deposits and daily financial batch and required reports. Manage online donation processes, procedures and functionality. Generate and distribute customized financial queries, and analytical reports; mailing lists, donor recognition lists, and other data extractions as requested. Manage electronic gift documentation. Establish effective donor tax receipt acknowledgement system to properly expedite weekly donor gift receipts and tribute acknowledge letters. Conduct weekly audits of data entry to ensure accuracy
• Manage and maintain on-line donation transactions. This includes daily downloads of financial contributions and donor information. Manage the integration of all data into Raiser’s Edge and Luminate, troubleshoot and resolve all technical issues
• Manage and maintain fundraising events on-line donation transactions using GiveSmart, or other online giving platform. Successfully complete manual or electronic download of financial contributions and donor information into Raisers Edge. Troubleshoot and resolve any donation issues
• Work closely with the Finance Departments at Gilchrist and GBMC to produce weekly direct debits and credit card transaction reports for the Health System. Provide reports and documentation for financial reconciliation and accuracy between Raiser's Edge and the general accounting ledger. Produce monthly financial reconciliation report for Gilchrist and GBMC Finance Departments
• Complete weekly charitable gift processing and document indexing ensuring accuracy in constituent and charitable gift entries. Ensure the security and integrity of all data and constituent records in Raiser's Edge database. Audit charitable gift processing and indexing to ensure that all campaigns, funds, and appeals are linked correctly and reconcile with Finance Department.
• Provide financial operational support for Gilchrist fundraising events and activities. Oversight of paver recognition by working directly with donors and paver vendor. Point of contact to all public inquiries regarding charitable financial documentation, email opt out, remove from mailing list and other consumer issues. Works with Quality Team to remove anyone who has filed a written complaint from donor database
• Support preparation for annual audit.
• Assists with the planning of special events and programs and assists with printed donor correspondence and fliers. Assists with invitations, mailings, and acknowledgements to all applicable constituencies.
• Design, generate and distribute customized financial queries, and analytical reports; mailing lists, recognition lists, and other data extractions as requested
• Develop and maintain gift entry and database protocols and procedures. Validate database and gift integrity, to ensure proper coding accuracy and data integrity of information stored in the Raiser’s Edge database.
• Ensure confidentiality of constituent information. Ensure the security and integrity of data and constituent records in Raiser's Edge and Luminate databases. Research and develop best practices for data integrity practices and pro-actively communicate to staff opportunities to enhance their use of database
• Responsible for staff’s database education for new users as well as ongoing training for existing users.  Keep staff updated in best practice for the database. Collaborates with Marketing Department to create new online contribution forms and event landing pages.
• If supporting Hospice of Washington County, manages the Franklin Hospice and Hospice of Washington County My Wish Program/Benevolence Program for patient needs. Stays current on trends on trends in the development field that can affect the Philanthropy Department.

Working Conditions

Normal office environment with little exposure to unpleasant conditions

All roles must demonstrate GBMC Values

GBMC Values

Value Description

Respect

I will treat everyone with courtesy. I will foster a healing environment.

• Treats others with fairness, kindness, and respect for personal dignity and privacy
• Listens and responds appropriately to others’ needs, feelings, and capabilities

Excellence

I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

• Meets and/or exceeds customer expectations
• Actively pursues learning and self-development
• Pays attention to detail; follows through

Accountability

I will be professional in the way I act, look and speak. I will take ownership to solve problems.

• Sets a positive, professional example for others
• Takes ownership of problems and does what is needed to solve them
• Appropriately plans and utilizes required resources for various job duties
• Reports to work regularly and on time

Teamwork

I will be engaged and collaborative. I will keep people informed.

• Works cooperatively and collaboratively with others for the success of the team
• Addresses and resolves conflict in a positive way
• Seeks out the ideas of others to reach the best solutions
• Acknowledges and celebrates the contribution of others

Ethical Behavior

I will always act with honesty and integrity. I will protect the patient.

• Demonstrates honesty, integrity and good judgment
• Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers

Results

I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.

• Embraces change and improvement in the work environment
• Continuously seeks to improve the quality of products/services
• Displays flexibility in dealing with new situations or obstacles
• Achieves results on time by focusing on priorities and manages time efficiently

Pay Range

$60,150.49 - $102,255.84

Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.