Global Service Desk Training Specialist - Global Service Desk Training

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Global Service Desk Training Specialist to join our ever evolving Global Service Desk Training team and help shape the future of global commerce.

What you’ll own
• Deliver engaging training programs: Present clear, confident technical training sessions on payment processing products, processes, and technologies to both internal teams and external clients following an established syllabus.
• Maintain and update training content: Keep training materials and systems current by incorporating system developments, regulatory mandates, and payment brand compliance updates.
• Provide on-site client support and demos: Deliver product demonstrations, advice, and on-site client training while partnering with and supporting senior trainers or managers.
• Measure impact and drive continuous improvement: Evaluate training sessions to ensure business outcomes are met and follow up to refine program effectiveness.
• Expand product expertise: Proactively build knowledge across payment technologies and cross-functional workflows to support evolving business needs.

What you’ll bring
• Education & Experience: Bachelor’s Degree (or equivalent relevant work experience in lieu of a degree); prior training delivery and relevant payment/technical subject matter experience.
• Confident Presentation Skills: Proven ability to clearly and confidently deliver technical training content to diverse internal and external audiences.
• Product & Systems Proficiency: Working proficiency in payment products and technologies, paired with a solid understanding of cross-functional dependencies.
• Structured Execution: Ability to follow standard practices, course syllabi, and company procedures to resolve routine issues and build strong internal relationships.

It’s a bonus if you have
• Advanced Training Background: At least 2 years of experience across the full training lifecycle (analysis, design, delivery, and evaluation), a relevant training certification, or proficiency in a second language.
• Client-First Mindset (Think like a client): Curiosity to ask, listen, and learn—tailoring demonstrations and support so clients succeed with our payment solutions.
• Continuous Improvement Focus (Act like an owner): Taking initiative to proactively expand your product knowledge and ensure training outcomes deliver real business impact.
• Collaborative Spirit (Win as one team): Eagerness to partner closely with senior trainers, managers, and cross-functional teams to deliver seamless global client experiences.

About the team
Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?
Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.