Tyler Technologies

Builds software and payment tools for governments

Implementation Consultant - ERP

Implementation & Technical Account ManagementConfirmed live in the last 24 hours

Full-timeUnited States$58.3k - $67.2k /yr

About the Job

Requirements

A bachelor's degree or comparable work experience is required; a background in accounting, payroll, or ERP software implementation is preferred.
Typically, at least one year of experience as an Associate Implementation Consultant or equivalent industry experience is required.
Strong knowledge of principles and concepts in the discipline covered by knowledge transfer is desired.
Familiarity with computer systems and Microsoft Office products, including SQL, IIS, and Excel, is required.
A valid driver's license is required.
Ability to travel 25–50% is required.
Must be able to attend and successfully complete the mandatory eight-week new-hire training class.

Responsibilities

Provide professional services, including consultation, interface readiness, and education to clients on Tyler interface products.
Design and conduct knowledge-transfer sessions on site or through webinars.
Educate users on interface functionality, maintenance, and troubleshooting.
Recommend options for new approaches to client work processes as appropriate to ensure efficient interface solutions for client needs.
Identify and document business and technical requirement specifications for interface design or development, forms, reports, interfaces, processes, configuration, and other relevant changes as needed.
Document client issues, communicate agendas, submit trip reports, timesheets, and weekly expense reports, and update systems-related client activity.
Assist quality assurance staff with product testing or modification testing as required.
Notify management and the appropriate organization or department of issues or unplanned events that could affect the implementation's effectiveness, schedule, or budget.
Create client-facing and internal documentation, such as quick tips and how-to guides.
Act as a liaison between clients and company technical staff, conveying technical information in terms non-technical individuals can understand.
Participate in the annual User Conference as needed and facilitate user-group discussions on assigned modules or topics.
Perform other duties as assigned.
Attend training weeks 1 and 8 at the Yarmouth, Maine office; complete the remaining training remotely.
Participate in ERP New Hire Tyler Days, an HR-hosted event that includes division and company presentations and networking with team members from various offices.

Desired Qualifications

Exceptional presentation and knowledge-transfer skills.
Strong interpersonal and communication skills.
Strong problem-solving and analytical skills.

Description

The Implementation Consultant is responsible for delivering high quality knowledge transfer services to clients allowing them to use standard Tyler interfaces efficiently and effectively to achieve daily operations. The Consultant ensures that the transition to standard Tyler interfaces is completed according to predetermined timelines and establishes a positive baseline for the new relationship between the client site and Tyler Technologies

Responsibilities

Provide professional services such as consultation, interface readiness, and education to clients on Tyler interface products.
Design and conduct knowledge transfer sessions on site or through webinars.
Educate users on interface functionality, maintenance and troubleshooting.
May recommend options for new approaches in client work processes as appropriate to ensure efficient interface solution for the client’s needs.
May identify and document business/technical requirement specifications for specific interface design/development, forms, reports, interfaces, process, configuration and other relevant changes.
Keep up to date on administrative tasks such as documenting client issues, communicating agendas, submitting trip reports, timesheets and weekly expense reports, and updating systems-related client activity.
May assist QA staff with product testing or modification testing as required.
Notify management and appropriate organization/department of issues or unplanned events that could impact the effectiveness/schedule/budget of the implementation.
Create both client-facing and internal documentation such as "quick tips" and "how tos".
Act as liaison between the client and company’s technical staff including conveying technical information so that non-technical individuals can understand.
May participate in the annual User Conference. Facilitate user group discussion on assigned module/topic.
Perform other duties as assigned

Qualifications

Bachelor’s degree, or comparable work experience, preferably in the field of accounting, payroll, or ERP Software implementation.
Typically a minimum of one year experience as an Associate Implementation Consultant or equivalent industry experience.
Strong knowledge of principles and concepts in the discipline for which the knowledge transfer will be based is desired.
Exceptional presentation and knowledge transfer skills.
Excellent interpersonal and communication skills.
Familiarity and ease with computer systems and Microsoft Office products (SQL, IIS, Excel).
Strong problem solving and analytical skills.
Ability to travel 25 - 50%
Valid driver’s license

2026 Training Class

New Hire Training Dates: Dec 14, 2026 - Feb 11, 2027 (8 weeks)
• Implementation Consultant's average base pay is typically $66,000.00.
• Weeks 1 & 8 are in our Yarmouth, ME office (travel expenses covered). The remaining weeks of training will take place remotely. Must be able to attend and successfully complete an 8-week mandatory new hire training class as an essential job function of the implementation consultant specialist role.
• You will be eligible to participate in the Annual Tyler Bonus & ERP Implementation Consultant incentive plan. Payout of these incentives is contingent upon meeting your performance objectives and/or business results. The Implementation Consultant incentive plan is an addition to your base pay, with the opportunity to earn up to $3,000 - $7,000/year.

ERP New Hire Tyler Days:
• This is an HR-hosted event for new hires that provides you with a more in-depth discussion of your division and the company.
• Your HR team, division's president, and other leaders across the company will present throughout the event — covering our history, mission, values, cultural identity, strategic vision from a divisional and Tyler-wide standpoint, and so on.
• Product and department presentations are offered by the senior leaders of our organization.
This is an opportunity to interact and network with team members from various offices.

About the Company

Tyler Technologies

Builds software and payment tools for governments

Tyler Technologies builds software for governments and school districts, linking financial administration, courts, public safety, and services residents use online. Its applications connect agency records so staff can share information, manage cases, collect taxes, and coordinate work across departments. Agencies run the software in the cloud or on their own systems, while residents use related websites to submit forms, file court documents, and make payments. Tyler earns money through software subscriptions, payment transaction fees, maintenance, and implementation services, and was founded in 1966 with headquarters in Plano, Texas, United States.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Plano, TX
Founded: 1966

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