Customer Service Specialist - Korean Speaker

About the role
Join Binance's Customer Service team and be a part of a client-facing business where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.

What You’ll Do:

• Handle high volume live chat and other online tools.
• Provide accurate, valid and comprehensive information.
• Follow communication procedures, guidelines, and policies.
• Support other business units with customer liaison, accurately document customer requests.
• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution.
• Go the extra mile to engage customers.

What We’re Looking For:

• Minimum 1 year experience in customer service, preferably in finance or E-commerce industry.
• Fluency in Korean and advanced English is required to effectively coordinate with partners and stakeholders.
• Previous experience with cross-functional support will be advantageous.
• High level of honesty and integrity; proactive and meticulous; have a sense of responsibility and team spirit.
• Ability to work under pressure, strong communication skills and aim to exceed beyond expectations.
• Passionate for the customer service industry and can accept working under different work shifts.
• Positive about the crypto industry.