Customer Success Specialist B2C
About the job
- Experience in customer success or post-sales roles.
- Strong customer-support orientation and motivation to resolve customer problems.
- Organizational ability to manage multiple objectives and deadlines.
- Familiarity with new technologies and interest in the Health Tech sector.
- Good command of English at B2 level.
- Serve as the dedicated consultant and point of contact for an assigned customer portfolio, providing support and effective solutions.
- Improve customer loyalty and satisfaction through targeted interventions that reduce churn risk.
- Promote correct use of the company's products by providing tailored advice and responding to customer needs with customized proposals.
- Identify business opportunities and present additional solutions.
- Identify and communicate issues to the product team to support continuous service improvement.
- Collaborate with product, marketing, and customer experience teams to improve customer satisfaction.
About the company
MioDottore operates as Italy’s leading platform that connects patients with doctors, clinics, and hospitals in both private and public sectors. By using its website, patients can browse providers and book medical visits with the most suitable doctor or facility, while clinics and hospitals use the platform to manage patient flow and boost their online presence. The service leverages a nationwide network and is integrated with Docplanner’s international Health Tech ecosystem, enabling providers to reach more patients and streamline scheduling. The company’s goal is to help people live longer, healthier lives by making high-quality medical care easier to access and faster to arrange through technology.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Rome, Italy
Founded
2015
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Simplify's Take
What believers are saying
- Docplanner reached EBITDA profitability in late 2025, strengthening MioDottore’s backing.
- HireDoc launched in April 2026, opening a new physician recruiting revenue stream.
- MioDottore’s 2026 data shows 84% of patients read reviews before choosing doctors.
What critics are saying
- Doctolib and local booking tools attack the same provider acquisition funnel in Italy.
- Custom pricing and annual contracts make churn costly, but slow expansion beyond Italy.
- Patient booking shifts to WhatsApp and phone; MioDottore captured only 52.38% in 2026.
What makes MioDottore unique
- MioDottore dominates Italy’s patient acquisition with bookings, reviews, and provider profiles.
- Docplanner’s 2026 AI pivot adds Noa Notes, Noa Booking, and Noa Evidence.
- ASL Roma 1 adopted MioDottore in May 2026 for public-sector scheduling and screenings.
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Benefits
Health Insurance
Meal Benefits
Training Programs
Wellness Program
Mental Health Support
Remote Work Options
Flexible Work Hours