Emergency Department/Outpatient Patient Access Representative

Job Category:

Administrative & Clerical

Work Shift/Schedule:

8 Hr Morning - Afternoon

Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

About the Role:

Job Summary

Greets patients and customers. May provide hospital-wide information to visitors, patients and employees on phone numbers, patient condition and room locations, and other general hospital information by phone or in person. 
 

Minimum Job Qualifications

• Licensure or other certifications:

• Educational Requirements: High School Diploma or GED

• Minimum Experience: One (1) year

• Other:

Preferred Job Qualifications

• Preferred Licensure or other certifications:

• Preferred Educational Requirements:

• Preferred Experience:

• Other:

Job Specific and Unique Knowledge, Skills and Abilities

• Good people and communication skills

• Basic office skills such as filing and typing

• Good sense of organizational skills

• Basic switchboard operation skills

Essential Tasks and Responsibilities

• Presents a positive image of the Medical Center to the community at large, employees and patients by providing information as requested at the Information Desk. 

• Notifies patient or family members of any service delays. 

• Facilitates patient or family request for minor services. 

• Assists caller in any way possible abiding by the policies of the Medical Center regarding the release of information. 

• Assists all visitors in a friendly, helpful manner by giving specific directions. 

• Updates phone extension changes, changes in locations and personnel and other information. 

• Maintains proper supplies at Information Desk to carry out responsibilities. 

• Answer phone calls and provide information to patients, family members and Physicians. Provides direction and correctly answers questions from patients, families or visitors regarding hospital policy/procedures.

• Maintains paging system, using beepers to notify family members to present to the front desk for update on patient's condition. 

• Contributes to maintaining a comfortable lobby for patients and their families by ensuring tidiness of the area and adequate seating. 

• Assist as needed or available in escorting/transporting patients by wheelchair to designated nursing unit or other area as needed. 

• May assist other staff members as needed. 

Physical Demands

• Weight Lifted: Up to 20 lbs, Occasionally 0-30% of time

• Weight Carried: Up to 20 lbs, Occasionally 0-30% of time

• Vision: Moderate, Frequently 31-65% of time

• Kneeling/Stooping/Bending: Occasionally 0-30%

• Standing/Walking: Occasionally 0-30%

• Pushing/Pulling: Occasionally 0-30%

• Intensity of Work: Occasionally 0-30%

• Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding

Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals. 

NGHS: Opportunities start here.

Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.