Full-Time

Customer Strategy & Operations Manager

Confirmed live in the last 24 hours

Notion

Notion

5,001-10,000 employees

Versatile productivity and collaboration platform

Enterprise Software
AI & Machine Learning

Compensation Overview

$140k - $175kAnnually

Junior, Mid

San Francisco, CA, USA + 1 more

More locations: New York, NY, USA

Employees are required to come to the office for two Anchor Days (Mondays & Thursdays) and are requested to spend the majority of their week in the office.

Category
Project Management
Strategy Development
Business & Strategy
Required Skills
Zendesk
Tableau
Salesforce
Data Analysis

You match the following Notion's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 1-3 years working in Customer Strategy, Revenue Strategy, Business Operations, or similar strategic function in SaaS
  • 1-3 years in management consulting, hedge fund investing or equivalent role
  • Strong analytical skills -- can model any operational question full cycle (develop assumptions and output)
  • High EQ -- works well with stakeholders, gains trust, enjoys working with people
  • Senior presence -- can convey complex information to executives clearly and concisely; can resolve tradeoffs. Effective communicator across levels and audiences
  • First principles problem solver -- dimensionalizes problems, demonstrates history of lateral thinking
  • Hands on -- extensive experience and interest in building from scratch
  • Ownership -- high ownership mentality demonstrated by developing projects of >6-12 months length
  • Notion power user or desire to learn -- prior Notion experience is not required, but you have the ability and desire to become a pro
  • BA / BS required
Responsibilities
  • Develop analyses that help design, set and measure strategy for global Customer Success and Customer Experience.
  • Present optionality to leadership to inform the right big bets for annual and in-year plans.
  • Lead through influence across GTM Leadership, BizTech, Data, Finance and more to deliver results.
  • Design, build and manage a model that guides resource allocation globally by segment.
  • Partner with GTM and RevOps Leadership to define segment-specific coverage models and highest-impact activities across the customer lifecycle, linking to revenue outcomes.
  • Monitor and report on segment performance.
  • Execute and deliver monthly forecast, offering strategic recommendations for headcount, staffing and capacity.
  • Drive analysis guiding our Annual Plan across vendor and in-house teams.
  • Guide strategic investments such as specialization, tiering and routing strategies.
  • Lead global workforce management optimization.
  • Develop and mature a rigorous, consistent, predictable O/S for CS & CX.
  • Build KPI reviews that identify risks and trends, enabling data-driven decisions across all levels.
  • Generate insights about performance and drivers to guide critical decisions.
  • Partner with RevOps, GTM Leads and BizTech to establish robust global operating processes.
  • Design and maintain core processes, e.g. attainment reporting, forecast vs. actuals and At Risk Account Reviews.
  • Partner with Data and BizTech to streamline daily team operations while providing leadership with comprehensive insights — leveraging tools such as Zendesk, Assembled, Gainsight, Salesforce, Tableau and Hex.
Desired Qualifications
  • Bachelor’s degree in Computer Science, Economics, Mathematics, Engineering, or other quantitative field
  • Experience with statistical methods, SQL, Tableau, Python and/or other advanced analytics and BI/Dashboarding
  • Experience supporting Customer Success, Customer Experience, Support, Self-service, AI & Digital efforts
  • Experience using Zendesk, Gainsight and Salesforce
  • Experience using Notion
  • History of promotions or progressive responsibilities at work

Notion is a workspace platform designed to enhance productivity and collaboration for a wide range of users, from startups to large enterprises. It combines various tools into a single platform, allowing teams to write, plan, and share their work efficiently. Users can start with a free version and upgrade to paid plans as their needs grow. Notion features advanced note-taking, project management tools, and customizable tracking options, enabling users to organize their work with personalized labels and tags. The platform includes a user-friendly drag-and-drop interface for easy page creation and idea communication. A notable feature is its AI-powered Q&A, which provides instant answers to user queries, streamlining knowledge sharing. Notion also fosters a global community that creates content and offers courses, supporting multiple languages and aiming to expand its reach.

Company Size

5,001-10,000

Company Stage

Late Stage VC

Total Funding

$325.9M

Headquarters

San Francisco, California

Founded

2016

Simplify Jobs

Simplify's Take

What believers are saying

  • Integration with Slack and Google Drive enhances workflow automation.
  • Acquisition of Skiff strengthens Notion's privacy offerings.
  • Standalone apps like Notion Calendar expand Notion's modular productivity solutions.

What critics are saying

  • Increased competition from AI-enhanced tools like Evernote.
  • Potential trust issues with AI features due to factual inaccuracies.
  • User resistance to adopting new productivity tools.

What makes Notion unique

  • Notion combines note-taking, task management, and databases into a single platform.
  • The platform offers customizable workspaces for personal and collaborative use.
  • Notion AI assists with tasks like text generation and predictive analytics.

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Benefits

Medical, dental & vision insurance

PTO

Mental health & wellbeing package

Parental leave

Fertility coverage

Retirement matching

Commuter benefits

Monthly stipend

Growth & Insights and Company News

Headcount

6 month growth

2%

1 year growth

1%

2 year growth

5%
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