Full-Time
Aircraft Maintenance Analyst
Ama
Posted on 6/20/2025
Jet Support Services
201-500 employees
Maintenance support, parts leasing, and advisory
Compensation Overview
$65k - $85k/yr
Chicago, IL, USA
Hybrid
 Aerospace Engineering (7) |
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- Customer Support: Serve as the primary point of contact for customers, providing in-depth guidance on the use of our products in real-world maintenance and compliance scenarios.
- Product Expertise: Leverage hands-on experience in aircraft maintenance to advise customers on best practices, troubleshooting, and maximizing the value of our product suite.
- Customer Success Management: Proactively engage with customers to understand their needs, resolve issues, and help them achieve their operational goals, ensuring long-term adoption and satisfaction.
- Data Analysis: Monitor customer data to track product usage, performance, and compliance metrics, identifying opportunities for improvement and optimization.
- Collaboration with Teams: Work closely with the sales, product development, and onboarding teams to ensure seamless communication and enhance the customer experience.
- Feedback & Continuous Improvement: Gather customer feedback to identify product improvements and work with the product team to refine features and functionalities.
- 5+ years of experience in aircraft maintenance or a related role.
- Proficiency in maintenance management software and tools.
- Ability to troubleshoot and resolve database-related issues.
- Strong analytical skills with the ability to interpret complex data.
- Experience with Salesforce (preferred but not required)
- Proficient in Microsoft Word, Excel, Outlook, & PowerPoint.
- FAA Airframe and Powerplant Certification (preferred but not required)
Jet Support Services provides maintenance support and financial services for business aircraft owners and operators. Its main product, the Hourly Cost Maintenance Program (HCMP), charges fixed hourly rates to cover maintenance from inspections to overhauls. It also offers JSSI Parts Leasing for timely parts supply and advisory services from technical experts. With over thirty years in the industry and recognition as a US Best Managed Company in 2020, its goal is to reduce maintenance costs and downtime while maximizing aircraft readiness and reliability.
Company Size
201-500
Company Stage
Debt Financing
Total Funding
$1.8B
Headquarters
Chicago, Illinois
Founded
1989
Simplify's Take
What believers are saying
- Traxxall gains market share with unified data visibility for operators.
- Paul Sykes strengthens JSSI Aviation Capital's competitive financing terms.
- Jan Hascher and Ozge Dertli drive European sales expansion rapidly.
What critics are saying
- Blackstone's $1B recapitalization adds debt triggering breaches if demand drops.
- OEM pricing power inflates HCMP costs by 15-25% causing operator defections.
- Conklin & de Decker features lag free rivals sparking 15% subscriber churn.
What makes Jet Support Services unique
- JSSI's Tip-to-Tail program covers engines, airframes, and APUs under one contract.
- Traxxall software tracks maintenance across all private jet types multi-platform.
- PartsHub accesses 100,000 parts lines bypassing OEM backlogs instantly.
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Benefits
Health coverage - We win at wellness. At JSSI, we believe that healthy and happy employees are better poised to make an impact in today’s global workforce. To that end, we provide industry-leading benefits plans that stay competitively priced for our employees and their families year after year.
Paid time off - We win at work-life balance. Our vacation benefits are highly competitive and increase based on tenure. In addition to our generous package of vacation, holidays, and sick days, JSSI also offers a Charitable Services Day in which employees are paid for a day of volunteering with a charity of their choosing.
Retirement package - We help prepare for a winning future. We all know the importance of saving for the future. In an effort to encourage our employees to plan for their retirement, JSSI provides an employer match to employee 401(K) contributions by matching 75% of employee contributions on up to 6% of eligible earnings.
Transporation - Move to win. Our commuter benefits plan gives JSSI employees the opportunity to set aside pre-tax dollars to put towards the inevitable use of parking and/or public transit to get to work each day.
Company News
JSSI (Jet Support Services Inc) unveils new logo and brand identity. Mar 28, 2026 JSSI revamped its corporate identity because the previous version no longer reflected the scale of the business. The largest independent provider of maintenance services and financial solutions for business aviation unveiled a refreshed brand, a new logo, and a restructured organizational chart. The entire overhaul stems from a desire to communicate more clearly with clients and partners about the company's future direction. Since 1989, Jet Support Services, Inc. has remained committed to independence and protecting the interests of aircraft owners and operators. The new brand identity and refreshed value proposition reinforce the promise the company has upheld for many years. The company operates in the aviation maintenance sector and runs engine and component support programs for business aviation. Its clients include business jet owners, charter operators, and corporate aviation divisions. The new logo emphasizes the JSSI acronym. The lettering is now denser and more compact, making the logo look better on fuselages, in interfaces, documentation, and corporate materials. Vice President of Marketing Isabella Rimton notes that the JSSI logo had not changed for over twenty years, even though the business itself has come a long way during that time, evolving from maintenance programs into a comprehensive system of services and products. The mission, however, remains the same. JSSI takes on complex issues related to aircraft maintenance and financial instruments, integrates them into a single system, and helps clients mitigate risks, make more informed decisions, keep costs under control, and maintain their fleet in operational condition. The changes also affected the brand's visual identity. On launch day, JSSI unveiled a new website with a more user-friendly service layout. For existing clients, the workflow remains unchanged. The update focuses on the company's visual identity and reaffirms its long-standing commitment to client support and continued growth. The previous logo was built around a circular emblem. Inside the circle was a linear silhouette of an airplane, drawn with a single continuous dark blue line. The circle kept the logo within compact boundaries and framed it into a complete medallion. Next to it was the inscription "JSSI," set in a font with soft serifs. Discover more Logo evolution tracking Sports team logos Color theory guides The new version is structured differently. The circle was removed, the airplane silhouette was moved into open space, and transformed into a standalone logo. The outline became thicker, stiffer, and more angular, with sharp breaks, giving the image a more high-tech feel. The JSSI inscription remained, although the typography changed. The serifs disappeared, the letters became straight and compact, and the font shifted to a strict corporate sans-serif. The dark blue color was retained.
Jet Support Services, Inc. (JSSI), a provider of maintenance support and financial tools for the business aviation industry, has partnered with the International Aircraft Dealers Association (IADA) Foundation to launch the JSSI Aviation Innovation Grant.
Press releases, portfolio company news, and timely updates on our business.
Jet Support Services (JSSI) has appointed David Caporali as senior vice president of Conklin & de Decker and Strategy.
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